{"id":12505,"date":"2025-09-17T12:50:43","date_gmt":"2025-09-17T16:50:43","guid":{"rendered":"https:\/\/www.forsta.com\/digital-listening\/"},"modified":"2026-03-20T14:19:34","modified_gmt":"2026-03-20T18:19:34","slug":"digital-feedback","status":"publish","type":"page","link":"https:\/\/www.forsta.com\/platform\/customer-experience\/digital-feedback\/","title":{"rendered":"Digital feedback"},"content":{"rendered":"\n<div class=\"wp-block-pg-theme-component component-13 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-4b5a7658 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"is-style-paragraph-tab has-dark-plum-color has-text-color has-link-color wp-elements-1 is-style-paragraph-tab--1 wp-block-paragraph\">Digital listening: Digital Feedback<\/p>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-header-text-double-fill-outline-action is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component base is-style-base is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left text-balanced has-h-3-font-size\">Turn customers\u2019 digital journeys into action-ready insights<\/h1>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><br>Understand what your users need\u2014right when they need it. Digital Feedback helps you collect in-the-moment insights across your website and apps\u2014no developers required. Get real-time visibility into user behavior, reduce friction, and drive measurable improvements across your digital channels, all while staying on brand.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-double-fill-outline is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/speak-to-an-expert\/\">Speak with an expert<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component has-global-padding is-layout-constrained wp-block-pg-theme-component-is-layout-constrained\" style=\"opacity:0;transition:opacity 300ms ease-out 0ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onLoad&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;}}]\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"824\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/10\/Digital-Feedback.avif\" alt=\"\" class=\"wp-image-20158\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Digital-Feedback.avif 1080w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Digital-Feedback-300x229.png 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Digital-Feedback-768x586.png 768w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Digital-Feedback-1024x781.png 1024w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component alignfull component-11 lg-fluid-bottom-margin is-style-base has-warm-gray-background-color has-background has-global-padding is-layout-constrained wp-block-pg-theme-component-is-layout-constrained\">\n<div class=\"wp-block-group is-style-content-grid is-layout-grid wp-container-core-group-is-layout-b0058ede wp-block-group-is-layout-grid\">\n<div class=\"wp-block-pg-theme-component headline-large-centered is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Follow the journey to actionable insights<\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-tabs tabs-block flex flex-col\" data-border-color=\"magenta\"><div class=\"mobile-nav\" style=\"border-color:magenta\"><span class=\"mobile-nav-text\">Select Tab<\/span><span class=\"mobile-nav-icon\"><svg class=\"w-6 h-6 ml-1 transition-transform motion-reduce:transition-none group-hover:rotate-180 duration-300\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg><\/span><\/div><div class=\"tabs-wrapper\"><button class=\"tab-button tab-item-label relative py-2 cursor-pointer\" data-tab=\"tab-0\">Real-time feedback<\/button><button class=\"tab-button tab-item-label relative py-2 cursor-pointer\" data-tab=\"tab-1\">Bypass the bottleneck<\/button><button class=\"tab-button tab-item-label relative py-2 cursor-pointer\" data-tab=\"tab-2\">Omnichannel feedback<\/button><button class=\"tab-button tab-item-label relative py-2 cursor-pointer\" data-tab=\"tab-3\">Unify data<\/button><span class=\"tabs-border\" style=\"background-color:magenta\"><\/span><\/div><div class=\"tabs-content-wrapper\">\n<div class=\"wp-block-pg-tabs-content tab-content hidden\" data-tabid=\"2\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component has-global-padding is-layout-constrained wp-block-pg-theme-component-is-layout-constrained\" style=\"opacity:0;transition:opacity 300ms ease-out 0ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}}]\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"824\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/10\/1020x826_Benefits-Images_0124_GettyImages-590775949.webp\" alt=\"\" class=\"wp-image-20160\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0124_GettyImages-590775949.webp 1080w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0124_GettyImages-590775949-300x229.webp 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0124_GettyImages-590775949-1024x781.webp 1024w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0124_GettyImages-590775949-768x586.webp 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component tab-content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h4 is-style-h4 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left text-balanced\">Real-time feedback, quicker results<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Capture insights as customers engage with your website or app\u2014when their experience is still fresh. Digital Feedback lets you deploy always-on or behavior-triggered surveys across devices. With these valuable insights, you\u2019re prepared to fine-tune experiences and exceed customer expectations during high-stakes moments.<\/p>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identify friction points.&nbsp;<\/li>\n\n\n\n<li>Gather impressions.&nbsp;<\/li>\n\n\n\n<li>Fix issues before they impact revenue.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/library.forsta.com\/media\/so-0035-digital-feed-1\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-tabs-content tab-content hidden\" data-tabid=\"2\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"824\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/10\/1020x826_Benefits-Images_0117_GettyImages-948544134-1.webp\" alt=\"\" class=\"wp-image-20161\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0117_GettyImages-948544134-1.webp 1080w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0117_GettyImages-948544134-1-300x229.webp 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0117_GettyImages-948544134-1-1024x781.webp 1024w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0117_GettyImages-948544134-1-768x586.webp 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component tab-content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h4 is-style-h4 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left text-balanced\">Eliminate developer bottlenecks<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Launch, update, and manage surveys without relying on tech development. Generate insights from the touchpoints that matter most to customers, leveraging ready-to-deploy feedback surveys\u2014no code or dev queues required.<\/p>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make changes instantly.&nbsp;<\/li>\n\n\n\n<li>Respond to trends faster.&nbsp;<\/li>\n\n\n\n<li>Scale your feedback strategy without delays\u2014or dependencies.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/speak-to-an-expert\/\">Speak with an expert<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-tabs-content tab-content hidden\" data-tabid=\"2\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"824\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/10\/1020x826_Benefits-Images_0100_GettyImages-1343189781.webp\" alt=\"\" class=\"wp-image-20162\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0100_GettyImages-1343189781.webp 1080w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0100_GettyImages-1343189781-300x229.webp 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0100_GettyImages-1343189781-1024x781.webp 1024w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0100_GettyImages-1343189781-768x586.webp 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component tab-content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h4 is-style-h4 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left text-balanced\">Seamless user experience across web and app<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Collect feedback across web and mobile with minimal customer journey disruption. Integration is seamless and visually consistent, ensuring a smooth customer experience while maximizing engagement.<\/p>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Easy-to-embed loader script or SDK.&nbsp;<\/li>\n\n\n\n<li>Works across desktop and mobile.&nbsp;<\/li>\n\n\n\n<li>Maintains visual consistency.&nbsp;<\/li>\n\n\n\n<li>Doesn\u2019t interrupt customer journeys.&nbsp;<\/li>\n\n\n\n<li>Increases engagement and response rates.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/speak-to-an-expert\/\">Speak with an expert<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-tabs-content tab-content hidden\" data-tabid=\"2\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"824\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/10\/1020x826_Benefits-Images_0072_GettyImages-1464824741.webp\" alt=\"\" class=\"wp-image-20163\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0072_GettyImages-1464824741.webp 1080w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0072_GettyImages-1464824741-300x229.webp 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0072_GettyImages-1464824741-1024x781.webp 1024w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0072_GettyImages-1464824741-768x586.webp 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component tab-content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h4 is-style-h4 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left text-balanced\">See the full customer picture<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Combine behavior and feedback data to understand not just what users do, but why. Integrate CRM and behavioral data to link insights to real profiles and uncover root causes behind key user actions.<\/p>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go beyond basic survey responses.&nbsp;<\/li>\n\n\n\n<li>Connect feedback with user behavior.&nbsp;<\/li>\n\n\n\n<li>Integrate CRM for known user insights.&nbsp;<\/li>\n\n\n\n<li>Identify drivers of satisfaction, abandonment, or conversion.&nbsp;<\/li>\n\n\n\n<li>Gain a full 360\u00b0 view to inform strategy.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/speak-to-an-expert\/\">Speak with an expert<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component component-3 xl-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-style-content-grid is-layout-grid wp-container-core-group-is-layout-b0058ede wp-block-group-is-layout-grid\">\n<div class=\"wp-block-pg-theme-component headline-left-column is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left text-balanced\">Deploy no-code, behavior-triggered surveys at scale<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component icon-box-3b icon-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 0ms, transform 500ms ease-out 0ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<svg class=\"wp-block-pg-svg-image svg-image-block__svg has-warm-gray-background-color has-background\" width=\"100%\" height=\"100%\" viewBox=\"0 0 120 120\"><use xlink:href=\"#pg-icon-2col-40\"><\/use><\/svg>\n\n\n\n<h5 class=\"wp-block-heading\">Behavior-triggered surveys<\/h5>\n\n\n\n<div class=\"wp-block-pg-theme-component text-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Automatically launch feedback surveys based on user actions\u2014like page exits, scroll depth, or cart abandonment\u2014to capture insights while the experience is fresh.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component icon-box-3b icon-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 100ms, transform 500ms ease-out 100ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:100,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:100,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<svg class=\"wp-block-pg-svg-image svg-image-block__svg has-warm-gray-background-color has-background\" width=\"100%\" height=\"100%\" viewBox=\"0 0 120 120\"><use xlink:href=\"#pg-icon-2col-126\"><\/use><\/svg>\n\n\n\n<h5 class=\"wp-block-heading\">Lightweight mobile SDK<\/h5>\n\n\n\n<div class=\"wp-block-pg-theme-component text-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Seamlessly embed feedback tools into your mobile apps with a flexible, low-impact SDK that maintains app performance and ensures a consistent user experience.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component icon-box-3b icon-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 0ms, transform 500ms ease-out 0ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<svg class=\"wp-block-pg-svg-image svg-image-block__svg has-warm-gray-background-color has-background\" width=\"100%\" height=\"100%\" viewBox=\"0 0 120 120\"><use xlink:href=\"#pg-icon-2col-128\"><\/use><\/svg>\n\n\n\n<h5 class=\"wp-block-heading\">Self-service survey management<\/h5>\n\n\n\n<div class=\"wp-block-pg-theme-component text-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Empower your team to create, launch, and update surveys without needing developers\u2014speeding up execution while maintaining brand and experience consistency across all digital channels.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component icon-box-3b icon-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 100ms, transform 500ms ease-out 100ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:100,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:100,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<svg class=\"wp-block-pg-svg-image svg-image-block__svg has-warm-gray-background-color has-background\" width=\"100%\" height=\"100%\" viewBox=\"0 0 120 120\"><use xlink:href=\"#pg-icon-2col-47\"><\/use><\/svg>\n\n\n\n<h5 class=\"wp-block-heading\">Pre-built dashboards<\/h5>\n\n\n\n<div class=\"wp-block-pg-theme-component text-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Focus on key insights with pre-built dashboards optimized for your industry. Whether it\u2019s retail, finance, restaurant or anything else, ensure your team is equipped with the knowledge to improve the digital user experience.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component component-8 xl-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-style-content-grid is-layout-grid wp-container-core-group-is-layout-b0058ede wp-block-group-is-layout-grid\">\n<div class=\"wp-block-pg-theme-component headline is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left text-balanced\">Get your questions answered<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-accordion\"><div class=\"accordion-wrapper \">\n<div class=\"wp-block-pg-accordion-item accordion-item\"><div class=\"accordion-item-header cursor-pointer flex items-start gap-0 justify-between\"><h6 class=\"accordion-item-title\">Can Digital Feedback be integrated with our existing CRM or analytics tools?<\/h6><svg class=\"arrow-icon transition-transform duration-300\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"><use xlink:href=\"#chevron-down\"><\/use><\/svg><\/div><div class=\"accordion-item-content overflow-y-hidden transition-all ease-out\">\n<p class=\"is-style-paragraph-small is-style-paragraph-small--9 wp-block-paragraph\">Yes! Digital Feedback can be seamlessly integrated with your CRM, analytics, and other business systems, allowing you to unify customer insights and build a complete, real-time view of digital behavior and sentiment.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pg-accordion-item accordion-item\"><div class=\"accordion-item-header cursor-pointer flex items-start gap-0 justify-between\"><h6 class=\"accordion-item-title\">Does Digital Feedback require extensive developer involvement to manage and update surveys?<\/h6><svg class=\"arrow-icon transition-transform duration-300\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"><use xlink:href=\"#chevron-down\"><\/use><\/svg><\/div><div class=\"accordion-item-content overflow-y-hidden transition-all ease-out\">\n<p class=\"is-style-paragraph-small is-style-paragraph-small--10 wp-block-paragraph\">No, Digital Feedback does not require extensive developer involvement. Once initially implemented with a simple code snippet, surveys can be created, customized, and managed through the product. This allows you to update questions, targeting rules, and designs without relying on developers\u2014saving time and ensuring agility.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pg-accordion-item accordion-item\"><div class=\"accordion-item-header cursor-pointer flex items-start gap-0 justify-between\"><h6 class=\"accordion-item-title\">What are the technical requirements for Digital Feedback?<\/h6><svg class=\"arrow-icon transition-transform duration-300\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"><use xlink:href=\"#chevron-down\"><\/use><\/svg><\/div><div class=\"accordion-item-content overflow-y-hidden transition-all ease-out\">\n<p class=\"is-style-paragraph-small is-style-paragraph-small--11 wp-block-paragraph\">We give your IT department the code to implement on your websites and apps.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pg-accordion-item accordion-item\"><div class=\"accordion-item-header cursor-pointer flex items-start gap-0 justify-between\"><h6 class=\"accordion-item-title\">What types of feedback can we collect from our website and apps?<\/h6><svg class=\"arrow-icon transition-transform duration-300\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"><use xlink:href=\"#chevron-down\"><\/use><\/svg><\/div><div class=\"accordion-item-content overflow-y-hidden transition-all ease-out\">\n<p class=\"is-style-paragraph-small is-style-paragraph-small--12 wp-block-paragraph\">You can gather insights on usability, customer satisfaction, campaign messaging, cart abandonment, and more. You can also collect open-ended feedback and track behavior to better understand digital user journeys.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component xl-fluid-bottom-margin component-4 is-style-6-boxes is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-style-content-grid is-layout-grid wp-container-core-group-is-layout-b0058ede wp-block-group-is-layout-grid\">\n<div class=\"wp-block-pg-theme-component headline is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center text-balanced\">A CX suite built on AI excellence<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component card-item group is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 0ms, transform 500ms ease-out 0ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h6 class=\"wp-block-heading\">Voice of Customer: Forsta Plus<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Unlock powerful feedback capabilities across channels and capture insights, understand sentiment, and take action to enhance every customer experience.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-right-link\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/platform\/customer-experience\/voice-of-customer\/\">See product<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component card-item group is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 100ms, transform 500ms ease-out 100ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:100,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:100,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h6 class=\"wp-block-heading\">Digital focus groups: Discussions<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Upgrade research efficiency by integrating surveys, panel management, and focus groups.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-right-link\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/platform\/customer-experience\/digital-focus-groups\/\">See product<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component card-item group is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 200ms, transform 500ms ease-out 200ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:200,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:200,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h6 class=\"wp-block-heading\">Crowdsourcing<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Gather feedback at scale, uncover richer insights, and launch targeted challenges.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-right-link\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/platform\/customer-experience\/crowdsourcing\/\">See product<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component card-item group is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 0ms, transform 500ms ease-out 0ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h6 class=\"wp-block-heading\">Omnichannel analytics: Spotlight<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Unify all feedback into AI insights that reveal patterns and drive action.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-right-link\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/platform\/customer-experience\/conversational-analytics\/\">See product<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component card-item group is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 100ms, transform 500ms ease-out 100ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:100,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:100,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h6 class=\"wp-block-heading\">Contact Center<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Uncover actionable insights, optimize service, equip agents, and deliver seamless, efficient customer interactions.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-right-link\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/platform\/customer-experience\/contact-center\/\">See product<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component xl-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div id=\"pf-related\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component component-12 lg-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-motion-grid is-style-default\"><div class=\"image-stack motion-reduce:animate-none\"><div class=\"inner-content\"><h4 class=\"inner-content-heading\">Understand what users need, when it matters most<\/h4><div class=\"inner-content-body\">With no-code surveys and real-time analytics, Digital Feedback helps you understand every click, scroll, and sentiment, so you can optimize every moment.<\/div><div class=\"inner-content-action\"><a href=\"https:\/\/www.forsta.com\/speak-to-an-expert\/\" class=\"inner-content-action-button\">Speak with an expert<\/a><\/div><\/div><div class=\"image-item image-symbol first svg-image-1\"><svg><use xlink:href=\"#group-2860063\"><\/use><\/svg><\/div><div class=\"image-item image-symbol second svg-image-2\"><svg><use xlink:href=\"#group-2860064\"><\/use><\/svg><\/div><div class=\"image-item image-1\"><span class=\"image-caption first\">Loyal customers<\/span><img decoding=\"async\" class=\"image-item__tag\" src=\"https:\/\/www.forsta.com\/wp-content\/themes\/press-ganey-v3\/assets\/images\/motion-grid-image-1.webp\" alt=\"\"\/><\/div><div class=\"image-item image-2\"><span class=\"image-caption second\">Engaged employees<\/span><img decoding=\"async\" class=\"image-item__tag\" src=\"https:\/\/www.forsta.com\/wp-content\/themes\/press-ganey-v3\/assets\/images\/motion-grid-image-2.webp\" alt=\"\"\/><\/div><div class=\"image-item image-3\"><img decoding=\"async\" class=\"image-item__tag\" src=\"https:\/\/www.forsta.com\/wp-content\/themes\/press-ganey-v3\/assets\/images\/motion-grid-image-3.webp\" alt=\"\"\/><\/div><div class=\"image-item image-4\"><img decoding=\"async\" class=\"image-item__tag\" src=\"https:\/\/www.forsta.com\/wp-content\/themes\/press-ganey-v3\/assets\/images\/motion-grid-image-4.webp\" alt=\"\"\/><\/div><\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"parent":12495,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":"","breadcrumb_base":""},"class_list":["post-12505","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages\/12505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/comments?post=12505"}],"version-history":[{"count":20,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages\/12505\/revisions"}],"predecessor-version":[{"id":43293,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages\/12505\/revisions\/43293"}],"up":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages\/12495"}],"wp:attachment":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media?parent=12505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}