{"id":12630,"date":"2025-09-17T12:50:52","date_gmt":"2025-09-17T16:50:52","guid":{"rendered":"https:\/\/www.forsta.com\/retail\/"},"modified":"2026-03-17T11:42:18","modified_gmt":"2026-03-17T15:42:18","slug":"retail","status":"publish","type":"page","link":"https:\/\/www.forsta.com\/industry\/retail\/","title":{"rendered":"Retail"},"content":{"rendered":"\n<div class=\"wp-block-pg-theme-component component-15 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h1 is-style-h1 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left text-balanced\">Know more. Sell more.<\/h1>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component is-style-text-double-fill-outline-action is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Meet rising expectations, earn lasting loyalty, and stay ahead in a market full of choice. With Retail HX, you know what affects footfall, revenue, and reputation\u2014and find the fix, fast.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/speak-to-an-expert\/\">Speak with an expert<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component media-container is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transition:opacity 300ms ease-out 0ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onLoad&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;}}]\">\n<div class=\"wp-block-cover is-light\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1707\" class=\"wp-block-cover__image-background wp-image-21414 size-full\" alt=\"\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/10\/246774658011d8941456b7dd820a80fac9249db3-scaled.webp\" data-object-fit=\"cover\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/246774658011d8941456b7dd820a80fac9249db3-scaled.webp 2560w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/246774658011d8941456b7dd820a80fac9249db3-300x200.webp 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/246774658011d8941456b7dd820a80fac9249db3-1024x683.webp 1024w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/246774658011d8941456b7dd820a80fac9249db3-768x512.webp 768w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/246774658011d8941456b7dd820a80fac9249db3-1536x1024.webp 1536w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/246774658011d8941456b7dd820a80fac9249db3-2048x1366.webp 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component component-3 xl-fluid-bottom-margin is-style-base is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group header-grid is-style-content-grid is-layout-grid wp-container-core-group-is-layout-c9156fdc wp-block-group-is-layout-grid\">\n<div class=\"wp-block-pg-theme-component headline-standalone has-global-padding is-layout-constrained wp-block-pg-theme-component-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-left text-balanced\">Connect insights. Power every sale.<\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group content-grid is-style-content-grid is-layout-grid wp-container-core-group-is-layout-c9156fdc wp-block-group-is-layout-grid\">\n<div class=\"wp-block-pg-theme-component icon-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 0ms, transform 500ms ease-out 0ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<svg class=\"wp-block-pg-svg-image svg-image-block__svg has-warm-gray-background-color has-background\" width=\"100%\" height=\"100%\" viewBox=\"0 0 120 120\"><use xlink:href=\"#pg-icon-2col-123\"><\/use><\/svg>\n\n\n\n<h5 class=\"wp-block-heading\">Join the dots that drive performance<\/h5>\n\n\n\n<div class=\"wp-block-pg-theme-component text-box is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Connect feedback from reviews, surveys, social sentiment, front-line teams, and store operations. Understand where customer experience breaks down and where it soars\u2014so you can scale what\u2019s working and fix what\u2019s failing before it hits the bottom line.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component icon-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 100ms, transform 500ms ease-out 100ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:100,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:100,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<svg class=\"wp-block-pg-svg-image svg-image-block__svg has-warm-gray-background-color has-background\" width=\"100%\" height=\"100%\" viewBox=\"0 0 120 120\"><use xlink:href=\"#pg-icon-2col-28\"><\/use><\/svg>\n\n\n\n<h5 class=\"wp-block-heading\">Go from &#8220;aha!&#8221; to action<\/h5>\n\n\n\n<div class=\"wp-block-pg-theme-component text-box is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Get from signal to solution, fast. Track checkout issues, training gaps, and process friction in real time. Empower teams to solve problems as they happen and make decisions backed by data, not guesswork.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component icon-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 200ms, transform 500ms ease-out 200ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:200,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:200,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<svg class=\"wp-block-pg-svg-image svg-image-block__svg has-warm-gray-background-color has-background\" width=\"100%\" height=\"100%\" viewBox=\"0 0 120 120\"><use xlink:href=\"#pg-icon-2col-35\"><\/use><\/svg>\n\n\n\n<h5 class=\"wp-block-heading\">Turn trends into opportunities<\/h5>\n\n\n\n<div class=\"wp-block-pg-theme-component text-box is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Preempt what customers need, track shifting expectations, and follow experience trends online and offline. Use real-time feedback and predictive tools to outpace competitors and innovate with confidence.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component alignfull component-11 lg-fluid-bottom-margin is-style-base has-global-padding is-layout-constrained wp-block-pg-theme-component-is-layout-constrained\">\n<div class=\"wp-block-group is-style-content-grid is-layout-grid wp-container-core-group-is-layout-b0058ede wp-block-group-is-layout-grid\">\n<div class=\"wp-block-pg-theme-component headline-large-centered is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Retail HX: Built on decades of retail know-how<\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-tabs tabs-block flex flex-col\" data-border-color=\"magenta\"><div class=\"mobile-nav\" style=\"border-color:magenta\"><span class=\"mobile-nav-text\">Select Tab<\/span><span class=\"mobile-nav-icon\"><svg class=\"w-6 h-6 ml-1 transition-transform motion-reduce:transition-none group-hover:rotate-180 duration-300\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg><\/span><\/div><div class=\"tabs-wrapper\"><button class=\"tab-button tab-item-label relative py-2 cursor-pointer\" data-tab=\"tab-0\">Customer loyalty<\/button><button class=\"tab-button tab-item-label relative py-2 cursor-pointer\" data-tab=\"tab-1\">Employee experience<\/button><button class=\"tab-button tab-item-label relative py-2 cursor-pointer\" data-tab=\"tab-2\">Boost conversion<\/button><button class=\"tab-button tab-item-label relative py-2 cursor-pointer\" data-tab=\"tab-3\">Reputation management<\/button><button class=\"tab-button tab-item-label relative py-2 cursor-pointer\" data-tab=\"tab-4\">Market research<\/button><span class=\"tabs-border\" style=\"background-color:magenta\"><\/span><\/div><div class=\"tabs-content-wrapper\">\n<div class=\"wp-block-pg-tabs-content tab-content hidden\" data-tabid=\"2\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component has-global-padding is-layout-constrained wp-block-pg-theme-component-is-layout-constrained\" style=\"opacity:0;transition:opacity 300ms ease-out 0ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}}]\">\n<figure class=\"wp-block-image size-full is-style-rounded is-style-4-3 is-style-rounded--4\"><img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"792\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/10\/Group-2859767.avif\" alt=\"\" class=\"wp-image-17297\" style=\"aspect-ratio:4\/3;object-fit:contain\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Group-2859767.avif 1100w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Group-2859767-300x216.png 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Group-2859767-768x553.png 768w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Group-2859767-1024x737.png 1024w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component tab-content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h4 is-style-h4 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left text-balanced\">From first click to brand loyalist<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">See the full customer journey\u2014from digital search to in-store pickup to post-purchase reviews. Find friction points, flag wins, and follow best practices to increase CSAT, loyalty, and LTV.<\/p>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Capture in-the-moment insights: <\/strong>From browsing, cart, and checkout behavior. Flag risks in real time to reduce abandonment and raise conversion.&nbsp;<\/li>\n\n\n\n<li><strong>Know how service affects loyalty: <\/strong>Integrate your contact center performance data\u2014FCR, resolution time\u2014with loyalty outcomes.&nbsp;<\/li>\n\n\n\n<li><strong>Improve local experience: <\/strong>Manage reviews, listings, and store pages to improve visibility and loyalty from discovery to purchase.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/platform\/market-research\/multi-mode-research\/\"><strong>Explore Forsta Plus<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-tabs-content tab-content hidden\" data-tabid=\"3\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-style-rounded is-style-4-3 is-style-rounded--6\"><img loading=\"lazy\" decoding=\"async\" width=\"1040\" height=\"786\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/10\/gettyimages-1421562875-170667a-1.avif\" alt=\"\" class=\"wp-image-17298\" style=\"aspect-ratio:4\/3;object-fit:contain\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/gettyimages-1421562875-170667a-1.avif 1040w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/gettyimages-1421562875-170667a-1-300x227.png 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/gettyimages-1421562875-170667a-1-768x580.png 768w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/gettyimages-1421562875-170667a-1-1024x774.png 1024w\" sizes=\"auto, (max-width: 1040px) 100vw, 1040px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component tab-content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h4 is-style-h4 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left text-balanced\">Empower your front line. Improve every experience.<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Capture feedback from your front-line teams to reveal what\u2019s slowing them, and your customers, down. From inventory gaps to training needs and innovation, turn staff input into actions that reduce turnover and increase satisfaction.<\/p>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Compare performance: <\/strong>Use role-based dashboards to understand why some managers, teams, or stores perform better\u2014and replicate successes.&nbsp;<\/li>\n\n\n\n<li><strong>Capture insights at key moments: <\/strong>Use engagement surveys and Pulse surveys at key moments\u2014from onboarding to exit interview\u2014to know what drives satisfaction and boost retention.&nbsp;<\/li>\n\n\n\n<li><strong>Tailor and prioritize actions:<\/strong> Identify issues by shift, team, or location. So you can create well-being and training programs that have the most impact.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/platform\/employee-experience\/\">Supercharge your employee experience<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-tabs-content tab-content hidden\" data-tabid=\"3\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large size-full is-style-rounded is-style-4-3 is-style-rounded--8\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"772\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/10\/curated-lifestyle-qVF30Jvxudo-unsplash-1024x772.png\" alt=\"\" class=\"wp-image-17299\" style=\"aspect-ratio:4\/3;object-fit:contain\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/curated-lifestyle-qVF30Jvxudo-unsplash-1024x772.png 1024w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/curated-lifestyle-qVF30Jvxudo-unsplash-300x226.png 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/curated-lifestyle-qVF30Jvxudo-unsplash-768x579.png 768w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/curated-lifestyle-qVF30Jvxudo-unsplash.avif 1040w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component tab-content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h4 is-style-h4 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left text-balanced\">Bigger baskets. Fewer abandoned carts.<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Learn why shoppers walk away, and why conversion stalls. Spot the moments where interest fades and guide your teams to create seamless digital and omnichannel experiences. Drive more transactions, increase average order value, reduce costs to serve, and raise your NPS across channels.<\/p>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>See where interest drops, and why:<\/strong> Use AI-powered text and sentiment analytics to get a connected view of what drives conversion or drop-off.&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Segment smarter: <\/strong>Drill into conversions by persona, region, and channel.&nbsp;<\/li>\n\n\n\n<li><strong>Act before they do:<\/strong> Use predictive insights to anticipate what customers will do next, and know how to act to reduce risks and grab opportunities.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/expertise\/consulting\/customer-experience\/\"><strong><strong>Improve your <\/strong><\/strong>retail <strong><strong>CX<\/strong><\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-tabs-content tab-content hidden\" data-tabid=\"3\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-style-rounded is-style-4-3 is-style-rounded--10\"><img loading=\"lazy\" decoding=\"async\" width=\"1070\" height=\"829\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/10\/Group-2860077.avif\" alt=\"\" class=\"wp-image-17300\" style=\"aspect-ratio:4\/3;object-fit:contain\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Group-2860077.avif 1070w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Group-2860077-300x232.png 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Group-2860077-768x595.png 768w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Group-2860077-1024x793.png 1024w\" sizes=\"auto, (max-width: 1070px) 100vw, 1070px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component tab-content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h4 is-style-h4 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left text-balanced\">Read between the ratings<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Go further than monitoring CSAT or NPS\u2014understand what\u2019s behind them. Use sentiment, channel-level feedback, and AI summaries to see what\u2019s driving spend, satisfaction, and advocacy. By store, channel, or across your entire network.<\/p>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Track, analyze, and respond to reviews:<\/strong> With a centralized dashboard for Google, Yelp, social, and more. Get automated notifications and recommended actions when KPIs\u2014like NPS or sentiment\u2014dip.&nbsp;<\/li>\n\n\n\n<li><strong>Track your brand:<\/strong> Measure awareness, perception, and reputation regularly to spot shifts.&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Prove ROI and drive decisions: <\/strong>Use Visualizations to share insights and results, and recommend actions based on the impact they\u2019ll have.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/platform\/brand-experience\/reputation-management\/\">Manage your reputation<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-tabs-content tab-content hidden\" data-tabid=\"3\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-style-rounded is-style-4-3 is-style-rounded--12\"><img loading=\"lazy\" decoding=\"async\" width=\"1090\" height=\"786\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/11\/Group-2860077-2-1-1.avif\" alt=\"\" class=\"wp-image-24614\" style=\"aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Group-2860077-2-1-1.avif 1090w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Group-2860077-2-1-1-300x216.png 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Group-2860077-2-1-1-768x554.png 768w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Group-2860077-2-1-1-1024x738.png 1024w\" sizes=\"auto, (max-width: 1090px) 100vw, 1090px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component tab-content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h4 is-style-h4 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left text-balanced\">Know why people fill their baskets<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Test ad concepts, products, websites, and store layouts before they launch. Link campaign performance to sales, and product design to customer experience. Run mixed-mode studies and use AI to quickly uncover fresh insights driving the decisions that improve your brand health, footfall, and market share.<\/p>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Predict campaign performance: <\/strong>Use quant and qual feedback on your ads before they launch.&nbsp;<\/li>\n\n\n\n<li><strong>Test concepts and products:<\/strong> With conjoint, MaxDiff, and video focus groups to refine products and packaging.&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Save time and get deeper insights: <\/strong>With automated sentiment and theme extraction, predictive modeling, and KPI alerts.&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/platform\/market-research\/\"><strong><strong>Know your market better<\/strong><\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component component-5 lg-fluid-bottom-margin component-5b is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 0ms, transform 500ms ease-out 0ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<div class=\"wp-block-group is-style-content-grid component-5b is-layout-grid wp-container-core-group-is-layout-b0058ede wp-block-group-is-layout-grid\">\n<div class=\"wp-block-pg-theme-component content-headline is-style-base is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left text-balanced\">Built for retail. Ready for what\u2019s next.<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component content-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"wp-block-paragraph\">We don\u2019t just hand you software and walk away\u2014we form deep partnerships and become an extension of your team. Our in-house support team was built to handle complex, large-scale transitions with speed and ease.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And our retail experts are ready to help you get to the insights, guide your strategy, and take measurable action. So you can unlock ROI, faster.&nbsp;&nbsp;<\/p>\n<\/div>\n\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component component-16 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<div class=\"wp-block-pg-theme-component base is-style-base is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left text-balanced\">One AI-powered Human Experience platform<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-double-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Retail HX is part of our flexible HX platform, so you can scale and grow as needed. Built on powerful AI, it helps you automate workflows, predict customer behaviors, and know how to act. So you\u2019re ready for whatever comes next\u2014new products, new tech, new expectations.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-single-outline is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/platform\/hx-platform\/\">Meet HX Platform<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--base);padding-left:var(--wp--preset--spacing--base);flex-basis:60%\">\n<figure class=\"wp-block-image size-full is-resized is-style-rounded is-style-square is-style-rounded--17\"><img loading=\"lazy\" decoding=\"async\" width=\"1058\" height=\"803\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/03\/forsta-hx-condensed.avif\" alt=\"\" class=\"wp-image-42684\" style=\"aspect-ratio:1.5;object-fit:contain;width:659px;height:auto\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/03\/forsta-hx-condensed.avif 1058w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/03\/forsta-hx-condensed-300x228.png 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/03\/forsta-hx-condensed-768x583.png 768w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/03\/forsta-hx-condensed-1024x777.png 1024w\" sizes=\"auto, (max-width: 1058px) 100vw, 1058px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component xl-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div id=\"pf-related\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component component-12 lg-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-motion-grid is-style-default\"><div class=\"image-stack motion-reduce:animate-none\"><div class=\"inner-content\"><h4 class=\"inner-content-heading\">Turn customers into forever fans<\/h4><div class=\"inner-content-body\">Ready to build loyalty and boost revenue?<\/div><div class=\"inner-content-action\"><a href=\"https:\/\/www.forsta.com\/speak-to-an-expert\/\" class=\"inner-content-action-button\">Speak with an expert<\/a><\/div><\/div><div class=\"image-item image-symbol first svg-image-1\"><svg><use xlink:href=\"#group-2860063\"><\/use><\/svg><\/div><div class=\"image-item image-symbol second svg-image-2\"><svg><use xlink:href=\"#group-2860064\"><\/use><\/svg><\/div><div class=\"image-item image-1\"><span class=\"image-caption first\">Loyal customers<\/span><img decoding=\"async\" class=\"image-item__tag\" src=\"https:\/\/www.forsta.com\/wp-content\/themes\/press-ganey-v3\/assets\/images\/motion-grid-image-1.webp\" alt=\"\"\/><\/div><div class=\"image-item image-2\"><span class=\"image-caption second\">Engaged employees<\/span><img decoding=\"async\" class=\"image-item__tag\" src=\"https:\/\/www.forsta.com\/wp-content\/themes\/press-ganey-v3\/assets\/images\/motion-grid-image-2.webp\" alt=\"\"\/><\/div><div class=\"image-item image-3\"><img decoding=\"async\" class=\"image-item__tag\" src=\"https:\/\/www.forsta.com\/wp-content\/themes\/press-ganey-v3\/assets\/images\/motion-grid-image-3.webp\" alt=\"\"\/><\/div><div class=\"image-item image-4\"><img decoding=\"async\" class=\"image-item__tag\" src=\"https:\/\/www.forsta.com\/wp-content\/themes\/press-ganey-v3\/assets\/images\/motion-grid-image-4.webp\" alt=\"\"\/><\/div><\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"parent":12555,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":"","breadcrumb_base":""},"class_list":["post-12630","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages\/12630","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/comments?post=12630"}],"version-history":[{"count":19,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages\/12630\/revisions"}],"predecessor-version":[{"id":43036,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages\/12630\/revisions\/43036"}],"up":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages\/12555"}],"wp:attachment":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media?parent=12630"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}