{"id":12642,"date":"2025-09-17T12:50:52","date_gmt":"2025-09-17T16:50:52","guid":{"rendered":"https:\/\/www.forsta.com\/automotive\/"},"modified":"2026-06-25T13:32:40","modified_gmt":"2026-06-25T17:32:40","slug":"automotive","status":"publish","type":"page","link":"https:\/\/www.forsta.com\/industry\/automotive\/","title":{"rendered":"Automotive"},"content":{"rendered":"\n<div class=\"wp-block-pg-theme-component component-15 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h1 is-style-h1 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left text-balanced has-h-3-font-size\">Reveal the road ahead. Reach your destination sooner.<\/h1>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component is-style-text-double-fill-outline-action is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Move from insight to action. Fine-tune your offerings and build personalized experiences that transform one-time buyers into lifetime brand advocates.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/speak-to-an-expert\/\">Start improving automotive performance today<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component media-container is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transition:opacity 300ms ease-out 0ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onLoad&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;}}]\">\n<div class=\"wp-block-cover\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1072\" class=\"wp-block-cover__image-background wp-image-19731 size-full\" alt=\"\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/10\/2024x900_Industry-Headers_0002_Layer-4-scaled.webp\" data-object-fit=\"cover\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/2024x900_Industry-Headers_0002_Layer-4-scaled.webp 2560w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/2024x900_Industry-Headers_0002_Layer-4-300x126.webp 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/2024x900_Industry-Headers_0002_Layer-4-1024x429.webp 1024w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/2024x900_Industry-Headers_0002_Layer-4-768x321.webp 768w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/2024x900_Industry-Headers_0002_Layer-4-1536x643.webp 1536w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/2024x900_Industry-Headers_0002_Layer-4-2048x857.webp 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component component-3 xl-fluid-bottom-margin is-style-base is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group header-grid is-style-content-grid is-layout-grid wp-container-core-group-is-layout-c9156fdc wp-block-group-is-layout-grid\">\n<div class=\"wp-block-pg-theme-component headline-standalone has-global-padding is-layout-constrained wp-block-pg-theme-component-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-left text-balanced\">Accelerate customer experience with connected data and AI<\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group content-grid is-style-content-grid is-layout-grid wp-container-core-group-is-layout-c9156fdc wp-block-group-is-layout-grid\">\n<div class=\"wp-block-pg-theme-component icon-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 0ms, transform 500ms ease-out 0ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<svg class=\"wp-block-pg-svg-image svg-image-block__svg has-warm-gray-background-color has-background\" width=\"100%\" height=\"100%\" viewbox=\"0 0 120 120\"><use xlink:href=\"#pg-icon-2col-104\"><\/use><\/svg>\n\n\n\n<h5 class=\"wp-block-heading\">Unite your data. Overtake your competitors.<\/h5>\n\n\n\n<div class=\"wp-block-pg-theme-component text-box is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Connect data on digital research to showroom visits and ongoing service interactions for a unified view of customer experience. Plus, see how you stack up against the rest of the industry.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component icon-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 100ms, transform 500ms ease-out 100ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:100,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:100,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<svg class=\"wp-block-pg-svg-image svg-image-block__svg has-warm-gray-background-color has-background\" width=\"100%\" height=\"100%\" viewbox=\"0 0 120 120\"><use xlink:href=\"#pg-icon-2col-14\"><\/use><\/svg>\n\n\n\n<h5 class=\"wp-block-heading\">Give targeted action the green light<\/h5>\n\n\n\n<div class=\"wp-block-pg-theme-component text-box is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Use AI and advanced analytics to jump from insight to actions that enhance CX, boost loyalty, smooth the customer journey, and improve brand perception.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component icon-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 200ms, transform 500ms ease-out 200ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:200,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:200,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<svg class=\"wp-block-pg-svg-image svg-image-block__svg has-warm-gray-background-color has-background\" width=\"100%\" height=\"100%\" viewbox=\"0 0 120 120\"><use xlink:href=\"#pg-icon-2col-114\"><\/use><\/svg>\n\n\n\n<h5 class=\"wp-block-heading\">Put our auto experience to work<\/h5>\n\n\n\n<div class=\"wp-block-pg-theme-component text-box is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Partner with experts with extensive automotive experience, trusted by the world\u2019s biggest auto brands. Think of us as an extension of your team, working to put miles between you and your competitors.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component alignfull component-11 lg-fluid-bottom-margin is-style-base has-global-padding is-layout-constrained wp-block-pg-theme-component-is-layout-constrained\">\n<div class=\"wp-block-group is-style-content-grid is-layout-grid wp-container-core-group-is-layout-b0058ede wp-block-group-is-layout-grid\">\n<div class=\"wp-block-pg-theme-component headline-large-centered is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Expertise and technology transform one-time car buyers into lifetime advocates<\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-tabs tabs-block flex flex-col\" data-border-color=\"magenta\"><div class=\"mobile-nav\" style=\"border-color:magenta\"><span class=\"mobile-nav-text\">Select Tab<\/span><span class=\"mobile-nav-icon\"><svg class=\"w-6 h-6 ml-1 transition-transform motion-reduce:transition-none group-hover:rotate-180 duration-300\" fill=\"none\" stroke=\"currentColor\" viewbox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg><\/span><\/div><div class=\"tabs-wrapper\"><button class=\"tab-button tab-item-label relative py-2 cursor-pointer\" data-tab=\"tab-0\">Customer experience<\/button><button class=\"tab-button tab-item-label relative py-2 cursor-pointer\" data-tab=\"tab-1\">Digital transformation<\/button><button class=\"tab-button tab-item-label relative py-2 cursor-pointer\" data-tab=\"tab-2\">Prove ROI<\/button><button class=\"tab-button tab-item-label relative py-2 cursor-pointer\" data-tab=\"tab-3\">Brand experience<\/button><span class=\"tabs-border\" style=\"background-color:magenta\"><\/span><\/div><div class=\"tabs-content-wrapper\">\n<div class=\"wp-block-pg-tabs-content tab-content hidden\" data-tabid=\"2\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component has-global-padding is-layout-constrained wp-block-pg-theme-component-is-layout-constrained\" style=\"opacity:0;transition:opacity 300ms ease-out 0ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}}]\">\n<figure class=\"wp-block-image size-full is-style-rounded is-style-4-3 is-style-rounded--4\"><img loading=\"lazy\" decoding=\"async\" width=\"1078\" height=\"785\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/10\/Group-2859702-2.webp\" alt=\"\" class=\"wp-image-19733\" style=\"aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Group-2859702-2.webp 1078w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Group-2859702-2-300x218.webp 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Group-2859702-2-1024x746.webp 1024w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Group-2859702-2-768x559.webp 768w\" sizes=\"auto, (max-width: 1078px) 100vw, 1078px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component tab-content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h4 is-style-h4 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left text-balanced\">One experience. No blind spots.<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Connect the showroom, call center, rental agency, and after-sales care into one holistic experience. Find where customers drop off and fix friction points\u2014so you create a consistent journey that builds lasting trust.<\/p>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Meet customers where they are: <\/strong>Use automotive best practice survey templates, or partner with us for a more custom approach.&nbsp;<\/li>\n\n\n\n<li><strong>Drive smarter decisions:<\/strong> Consolidate all your data and use AI-driven analytics to help OEMs make better decisions across parts, services, and new vehicle programs.&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Capture, analyze, and act in real time:<\/strong> Get immediate alerts when issues arise, so dealerships can quickly resolve customer concerns before they escalate.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/platform\/customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Upgrade your CX<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-tabs-content tab-content hidden\" data-tabid=\"3\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-style-rounded is-style-4-3 is-style-rounded--6\"><img loading=\"lazy\" decoding=\"async\" width=\"1040\" height=\"786\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/10\/getty-images-lTit5YrWolI-unsplash-2.webp\" alt=\"\" class=\"wp-image-19734\" style=\"aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/getty-images-lTit5YrWolI-unsplash-2.webp 1040w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/getty-images-lTit5YrWolI-unsplash-2-300x227.webp 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/getty-images-lTit5YrWolI-unsplash-2-1024x774.webp 1024w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/getty-images-lTit5YrWolI-unsplash-2-768x580.webp 768w\" sizes=\"auto, (max-width: 1040px) 100vw, 1040px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component tab-content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h4 is-style-h4 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left text-balanced\">Your partners for the future<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Use AI and advanced analytics to know where digital journeys are being cut short, what drives conversion, and how to optimize experiences to keep satisfaction high\u2014and loyalty higher.<\/p>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Listen at critical digital moments:<\/strong> With customizable web surveys, always-on feedback tabs, microsurveys, or targeted, custom triggers.&nbsp;<\/li>\n\n\n\n<li><strong>Improve experiences at every touchpoint:<\/strong> See how all online experiences impact the next, and how to improve them to increase satisfaction and loyalty.&nbsp;<\/li>\n\n\n\n<li><strong>Make self-service second nature:<\/strong> Automate improvements and issue resolutions that reduce operational bottlenecks and cost to serve.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/platform\/customer-experience\/digital-focus-groups\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>L<\/strong>earn more about digital focus groups<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-tabs-content tab-content hidden\" data-tabid=\"3\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-style-rounded is-style-4-3 is-style-rounded--8\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"824\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/10\/1020x826_Benefits-Images.webp\" alt=\"\" class=\"wp-image-19736\" style=\"aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images.webp 1080w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images-300x229.webp 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images-1024x781.webp 1024w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images-768x586.webp 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component tab-content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h4 is-style-h4 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left text-balanced\">Show how scores drive sales<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Link customer metrics like NPS and CSAT directly to repurchase rates and financial outcomes. Use custom analysis to connect feedback to lifetime value. And prove how a single positive experience can turbocharge revenue.<\/p>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>See the connected story<\/strong>: Unite all your data with SmartHub, then use tailored dashboards to know how every touchpoint affects KPIs.&nbsp;<\/li>\n\n\n\n<li><strong>Model the impact of actions:<\/strong> Create scenarios and see how improvements to customer experience can boost revenue and LTV.&nbsp;<\/li>\n\n\n\n<li><strong>Get buy-in and show ROI:<\/strong> Use visualizations and embed dashboards into reports, so you can show stakeholders relevant, up-to-date stories that drive decisions.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/expertise\/services\/#data-science\" target=\"_blank\" rel=\"noreferrer noopener\">See how<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-tabs-content tab-content hidden\" data-tabid=\"3\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-style-rounded is-style-4-3 is-style-rounded--10\"><img loading=\"lazy\" decoding=\"async\" width=\"1040\" height=\"786\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/10\/getty-images-ave8s2iA4aY-unsplash.webp\" alt=\"\" class=\"wp-image-19735\" style=\"aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/getty-images-ave8s2iA4aY-unsplash.webp 1040w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/getty-images-ave8s2iA4aY-unsplash-300x227.webp 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/getty-images-ave8s2iA4aY-unsplash-1024x774.webp 1024w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/getty-images-ave8s2iA4aY-unsplash-768x580.webp 768w\" sizes=\"auto, (max-width: 1040px) 100vw, 1040px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component tab-content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h4 is-style-h4 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left text-balanced\">Protect your reputation<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Track real-time feedback across showrooms, service centers, and digital platforms. Keep dealer listings accurate, so customers can always find you. Nudge customers to leave reviews, boost the best ones in key markets, and spot issues early. So you can step in locally before loyalty takes a hit.<\/p>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Get a central view:<\/strong> Monitor and manage reviews from 100+ sources in one place.&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Set smart alerts<\/strong>: So you can stay on top of customer feedback and turn reviews into your competitive edge.&nbsp;<\/li>\n\n\n\n<li><strong>Respond on brand and at scale: <\/strong>Create thoughtful, on-brand responses with advanced AI technology\u2014saving you time while showing customers you care.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/platform\/brand-experience\/reputation-management\/\"><strong><strong><strong>Improve your brand reputation<\/strong><\/strong><\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component component-5 lg-fluid-bottom-margin component-5b is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 0ms, transform 500ms ease-out 0ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<div class=\"wp-block-group is-style-content-grid component-5b is-layout-grid wp-container-core-group-is-layout-b0058ede wp-block-group-is-layout-grid\">\n<div class=\"wp-block-pg-theme-component content-headline is-style-base is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left text-balanced\">Built for automotive. Ready for what\u2019s next.\u202f<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component content-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Our in-house support team is composed of experts with deep, hands-on experience solving the auto sector&#8217;s nuanced problems. We don\u2019t just hand you software and walk away\u2014we become an extension of your team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And we&#8217;re ready to help you get to the insights, guide your strategy, and take measurable action. So you can unlock ROI faster.\u202f<\/p>\n<\/div>\n\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component component-16 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<div class=\"wp-block-pg-theme-component base is-style-base is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left text-balanced\">One AI-powered Human Experience platform<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-double-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Forsta CX is part of our flexible HX platform, so you can scale and grow as needed. Built on powerful AI, it helps you automate workflows, understand customer behaviors, and know how to act. So you\u2019re ready for whatever comes next\u2014new products, new tech, new expectations.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-single-outline is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/platform\/hx-platform\/\">HX Platform<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--base);padding-left:var(--wp--preset--spacing--base);flex-basis:60%\">\n<figure class=\"wp-block-image size-full is-resized is-style-rounded is-style-square is-style-rounded--15\"><img loading=\"lazy\" decoding=\"async\" width=\"1058\" height=\"803\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/03\/forsta-hx-condensed.avif\" alt=\"\" class=\"wp-image-42684\" style=\"aspect-ratio:1.5;object-fit:contain;width:659px;height:auto\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/03\/forsta-hx-condensed.avif 1058w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/03\/forsta-hx-condensed-300x228.png 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/03\/forsta-hx-condensed-768x583.png 768w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/03\/forsta-hx-condensed-1024x777.png 1024w\" sizes=\"auto, (max-width: 1058px) 100vw, 1058px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component xl-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div id=\"pf-related\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component component-12 lg-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-motion-grid is-style-default\"><div class=\"image-stack motion-reduce:animate-none\"><div class=\"inner-content\"><h4 class=\"inner-content-heading\">Meet your partners for the journey ahead<\/h4><div class=\"inner-content-body\">Let\u2019s talk.<\/div><div class=\"inner-content-action\"><a href=\"https:\/\/www.forsta.com\/speak-to-an-expert\/\" class=\"inner-content-action-button\">Speak with an expert<\/a><\/div><\/div><div class=\"image-item image-symbol first svg-image-1\"><svg><use xlink:href=\"#group-2860063\"><\/use><\/svg><\/div><div class=\"image-item image-symbol second svg-image-2\"><svg><use xlink:href=\"#group-2860064\"><\/use><\/svg><\/div><div class=\"image-item image-1\"><span class=\"image-caption first\">Loyal customers<\/span><img decoding=\"async\" class=\"image-item__tag\" src=\"https:\/\/www.forsta.com\/wp-content\/themes\/press-ganey-v3\/assets\/images\/motion-grid-image-1.webp\" alt=\"\" \/><\/div><div class=\"image-item image-2\"><span class=\"image-caption second\">Engaged employees<\/span><img decoding=\"async\" class=\"image-item__tag\" src=\"https:\/\/www.forsta.com\/wp-content\/themes\/press-ganey-v3\/assets\/images\/motion-grid-image-2.webp\" alt=\"\" \/><\/div><div class=\"image-item image-3\"><img decoding=\"async\" class=\"image-item__tag\" src=\"https:\/\/www.forsta.com\/wp-content\/themes\/press-ganey-v3\/assets\/images\/motion-grid-image-3.webp\" alt=\"\" \/><\/div><div class=\"image-item image-4\"><img decoding=\"async\" class=\"image-item__tag\" src=\"https:\/\/www.forsta.com\/wp-content\/themes\/press-ganey-v3\/assets\/images\/motion-grid-image-4.webp\" alt=\"\" \/><\/div><\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"parent":12555,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":"","breadcrumb_base":""},"class_list":["post-12642","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages\/12642","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/comments?post=12642"}],"version-history":[{"count":20,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages\/12642\/revisions"}],"predecessor-version":[{"id":43694,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages\/12642\/revisions\/43694"}],"up":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages\/12555"}],"wp:attachment":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media?parent=12642"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}