{"id":17631,"date":"2025-10-07T15:12:40","date_gmt":"2025-10-07T19:12:40","guid":{"rendered":"https:\/\/www.forsta.com\/?page_id=17631"},"modified":"2026-03-20T14:20:11","modified_gmt":"2026-03-20T18:20:11","slug":"contact-center","status":"publish","type":"page","link":"https:\/\/www.forsta.com\/platform\/customer-experience\/contact-center\/","title":{"rendered":"Contact center"},"content":{"rendered":"\n<div class=\"wp-block-pg-theme-component component-13 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-4b5a7658 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"is-style-paragraph-tab has-dark-plum-color has-text-color has-link-color wp-elements-1 is-style-paragraph-tab--1 wp-block-paragraph\">Contact center<\/p>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-header-text-double-fill-outline-action is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component base is-style-base is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left text-balanced has-h-3-font-size\">Turn your contact center into loyalty gold<\/h1>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><br>Go beyond problem-solving to create loyal customers, drive efficiencies, and grow revenues. Know how interactions make customers feel and act\u2014then empower agents and improve experiences at every touchpoint.&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-double-fill-outline is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/speak-to-an-expert\/\">Speak with an expert<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component has-global-padding is-layout-constrained wp-block-pg-theme-component-is-layout-constrained\" style=\"opacity:0;transition:opacity 300ms ease-out 0ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onLoad&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;}}]\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2080\" height=\"1572\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/10\/Dashboard_images-Platform-Contact_center-1.webp\" alt=\"\" class=\"wp-image-22986\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Dashboard_images-Platform-Contact_center-1.webp 2080w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Dashboard_images-Platform-Contact_center-1-300x227.webp 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Dashboard_images-Platform-Contact_center-1-1024x774.webp 1024w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Dashboard_images-Platform-Contact_center-1-768x580.webp 768w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Dashboard_images-Platform-Contact_center-1-1536x1161.webp 1536w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/Dashboard_images-Platform-Contact_center-1-2048x1548.webp 2048w\" sizes=\"auto, (max-width: 2080px) 100vw, 2080px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component alignfull component-tabs lg-fluid-bottom-margin component-11 is-style-base has-warm-gray-background-color has-background has-global-padding is-layout-constrained wp-block-pg-theme-component-is-layout-constrained\">\n<div class=\"wp-block-group is-style-content-grid is-layout-grid wp-container-core-group-is-layout-b0058ede wp-block-group-is-layout-grid\">\n<div class=\"wp-block-pg-theme-component headline-large-centered is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h3 class=\"wp-block-heading\">From fixing issues to fueling growth. One experience at a time.<\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-tabs tabs-block flex flex-col\" data-border-color=\"magenta\"><div class=\"mobile-nav\" style=\"border-color:magenta\"><span class=\"mobile-nav-text\">Select Tab<\/span><span class=\"mobile-nav-icon\"><svg class=\"w-6 h-6 ml-1 transition-transform motion-reduce:transition-none group-hover:rotate-180 duration-300\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\"><\/path><\/svg><\/span><\/div><div class=\"tabs-wrapper\"><button class=\"tab-button tab-item-label relative py-2 cursor-pointer\" data-tab=\"tab-0\">The journey<\/button><button class=\"tab-button tab-item-label relative py-2 cursor-pointer\" data-tab=\"tab-1\">Take action<\/button><button class=\"tab-button tab-item-label relative py-2 cursor-pointer\" data-tab=\"tab-2\">Agent performance<\/button><button class=\"tab-button tab-item-label relative py-2 cursor-pointer\" data-tab=\"tab-3\">Operational data<\/button><button class=\"tab-button tab-item-label relative py-2 cursor-pointer\" data-tab=\"tab-4\">Growth engine<\/button><span class=\"tabs-border\" style=\"background-color:magenta\"><\/span><\/div><div class=\"tabs-content-wrapper\">\n<div class=\"wp-block-pg-tabs-content tab-content\" data-tabid=\"0\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component has-global-padding is-layout-constrained wp-block-pg-theme-component-is-layout-constrained\" style=\"opacity:0;transition:opacity 300ms ease-out 0ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}}]\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2080\" height=\"1572\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/11\/Dashboard_images-Platform-Contact_center-2.webp\" alt=\"\" class=\"wp-image-24152\" style=\"aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-2.webp 2080w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-2-300x227.webp 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-2-1024x774.webp 1024w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-2-768x580.webp 768w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-2-1536x1161.webp 1536w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-2-2048x1548.webp 2048w\" sizes=\"auto, (max-width: 2080px) 100vw, 2080px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component tab-content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h4 is-style-h4 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left text-balanced\">See the whole customer journey in one place<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-style-single-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-0e022191 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Connect feedback and interaction data from every channel\u2014email, SMS, calls, chat, and more\u2014in SmartHub. Track the entire customer journey in one place, so you can see how every contact affects experience and why.<\/p>\n\n\n\n<ul class=\"wp-block-list has-body-sm-font-size\">\n<li><strong>See every type of data:<\/strong> Structured and unstructured, all in one hub.<\/li>\n\n\n\n<li><strong>From every angle:<\/strong> Layer it with operational and financial data to see how your contact center performance affects business outcomes.<\/li>\n\n\n\n<li><strong>Seamless integration with APIs:<\/strong> Securely link with your contact center and CRM platforms and get started quickly.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/library.forsta.com\/media\/so-0030-contact-cent-1\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-tabs-content tab-content hidden\" data-tabid=\"1\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-style-rounded is-style-4-3 is-style-rounded--4\"><img loading=\"lazy\" decoding=\"async\" width=\"2080\" height=\"1572\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/11\/Dashboard_images-Platform-Contact_center-3.webp\" alt=\"\" class=\"wp-image-24153\" style=\"aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-3.webp 2080w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-3-300x227.webp 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-3-1024x774.webp 1024w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-3-768x580.webp 768w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-3-1536x1161.webp 1536w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-3-2048x1548.webp 2048w\" sizes=\"auto, (max-width: 2080px) 100vw, 2080px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component tab-content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h4 is-style-h4 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left text-balanced\">Move from collecting feedback to acting on it<\/h4>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Quickly identify pain points and what\u2019s working well, and what\u2019s shaping those experiences. So you can make faster decisions, build smarter training, and create seamless omnichannel experiences for your customers.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Get insights, faster:<\/strong> Use AI-powered text analytics to quickly uncover patterns and customer sentiment.&nbsp;<\/li>\n\n\n\n<li><strong>Automatically trigger alerts<\/strong> to initiate action that minimizes risk of escalation and churn.&nbsp;<\/li>\n\n\n\n<li><strong>Improve efficiency<\/strong> by integrating operational data with customer feedback for clearer visibility into customer pain points.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/speak-to-an-expert\/\">Speak with an expert<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-tabs-content tab-content hidden\" data-tabid=\"2\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-style-rounded is-style-4-3 is-style-rounded--6\"><img loading=\"lazy\" decoding=\"async\" width=\"2080\" height=\"1572\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/11\/Dashboard_images-Platform-Contact_center-4.webp\" alt=\"\" class=\"wp-image-24154\" style=\"aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-4.webp 2080w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-4-300x227.webp 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-4-1024x774.webp 1024w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-4-768x580.webp 768w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-4-1536x1161.webp 1536w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-4-2048x1548.webp 2048w\" sizes=\"auto, (max-width: 2080px) 100vw, 2080px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component tab-content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h4 is-style-h4 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left text-balanced\">Boost agent performance and retention<\/h4>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Empower your agents with real-time feedback, personalized coaching, and clear performance metrics. See where agents can improve\u2014while recognizing and rewarding high performers. And get more engaged teams, reduced attrition, and better customer experiences across the board.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>See how agents affect sentiment:<\/strong> Know which actions delight or disappoint, and how to improve them.&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Managerial prompts for employee conversations: <\/strong>Use AI to recommend manager conversations with employees to boost performance.&nbsp;<\/li>\n\n\n\n<li><strong>From cost to serve to a profit center:<\/strong> Score insights for all critical parts of your business.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/speak-to-an-expert\/\">Speak with an expert<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-tabs-content tab-content hidden\" data-tabid=\"3\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-style-rounded is-style-4-3 is-style-rounded--8\"><img loading=\"lazy\" decoding=\"async\" width=\"2080\" height=\"1572\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/11\/Dashboard_images-Platform-Contact_center-5.webp\" alt=\"\" class=\"wp-image-24155\" style=\"aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-5.webp 2080w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-5-300x227.webp 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-5-1024x774.webp 1024w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-5-768x580.webp 768w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-5-1536x1161.webp 1536w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/11\/Dashboard_images-Platform-Contact_center-5-2048x1548.webp 2048w\" sizes=\"auto, (max-width: 2080px) 100vw, 2080px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component tab-content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h4 is-style-h4 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left text-balanced\">Continuously improve experiences and business outcomes<\/h4>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Link contact center data to the whole customer journey, and layer with financial and operational data. Know how each type of interaction affects performance, so you can tweak service flows and redesign experiences\u2014all grounded in measurable customer and business impact.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/speak-to-an-expert\/\">Speak with an expert<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-tabs-content tab-content hidden\" data-tabid=\"2\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9ba6dbca wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-style-rounded is-style-4-3 is-style-rounded--10\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"824\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/2025\/10\/1020x826_Benefits-Images_0100_GettyImages-1343189781-3.webp\" alt=\"\" class=\"wp-image-22228\" style=\"aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0100_GettyImages-1343189781-3.webp 1080w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0100_GettyImages-1343189781-3-300x229.webp 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0100_GettyImages-1343189781-3-1024x781.webp 1024w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2025\/10\/1020x826_Benefits-Images_0100_GettyImages-1343189781-3-768x586.webp 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component tab-content-text is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-theme-component h4 is-style-h4 is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left text-balanced\">Transform contact centers into growth engines&nbsp;<\/h4>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Uncover what truly delights or deters customers, and spot opportunities to recover or upsell. Get actionable insights that help agents proactively reduce churn, improve NPS, and become a driver for ROI.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Keep agents ahead of problems:<\/strong> With automated alerts and issue resolution workflows.&nbsp;<\/li>\n\n\n\n<li><strong>Seize the moment to create value<\/strong>: With alerts that flag opportunities to upsell and cross-sell.&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Drill down into call sentiment and effectiveness<\/strong>: AI analysis lets you identify weak areas, highlight great performance, and target training needs.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/speak-to-an-expert\/\">Speak with an expert<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component component-3 xl-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-style-content-grid is-layout-grid wp-container-core-group-is-layout-b0058ede wp-block-group-is-layout-grid\">\n<div class=\"wp-block-pg-theme-component headline-left-column is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left text-balanced\">Unify feedback across every touchpoint&nbsp;<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component icon-box-3b icon-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 0ms, transform 500ms ease-out 0ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<svg class=\"wp-block-pg-svg-image svg-image-block__svg has-warm-gray-background-color has-background\" width=\"100%\" height=\"100%\" viewBox=\"0 0 120 120\"><use xlink:href=\"#pg-icon-2col-102\"><\/use><\/svg>\n\n\n\n<h5 class=\"wp-block-heading\">Multichannel feedback capture<\/h5>\n\n\n\n<div class=\"wp-block-pg-theme-component text-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Capture insights from every customer touchpoint\u2014including calls, chat, SMS, emails, social media, IVR, and video. Gather rich, real-time feedback across all channels and visualize it within the customer journey.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component icon-box-3b icon-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 100ms, transform 500ms ease-out 100ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:100,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:100,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<svg class=\"wp-block-pg-svg-image svg-image-block__svg has-warm-gray-background-color has-background\" width=\"100%\" height=\"100%\" viewBox=\"0 0 120 120\"><use xlink:href=\"#pg-icon-2col-106\"><\/use><\/svg>\n\n\n\n<h5 class=\"wp-block-heading\">AI-powered sentiment and performance analysis&nbsp;<\/h5>\n\n\n\n<div class=\"wp-block-pg-theme-component text-box is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Use advanced sentiment analysis, emotion intelligence, and voice analytics to understand both customer and agent behavior. Score interactions, detect churn risk, identify training needs, and trigger real-time alerts to proactively resolve issues and improve service quality.&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component component-8 xl-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-style-content-grid is-layout-grid wp-container-core-group-is-layout-b0058ede wp-block-group-is-layout-grid\">\n<div class=\"wp-block-pg-theme-component headline is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left text-balanced\">Get your questions answered<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-accordion\"><div class=\"accordion-wrapper \">\n<div class=\"wp-block-pg-accordion-item accordion-item\"><div class=\"accordion-item-header cursor-pointer flex items-start gap-0 justify-between\"><h6 class=\"accordion-item-title\">What makes Contact Center Experience different from other contact center feedback tools?<\/h6><svg class=\"arrow-icon transition-transform duration-300\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"><use xlink:href=\"#chevron-down\"><\/use><\/svg><\/div><div class=\"accordion-item-content overflow-y-hidden transition-all ease-out\">\n<p class=\"is-style-paragraph-small is-style-paragraph-small--14 wp-block-paragraph\">It goes beyond basic surveys to unify multichannel customer feedback with operational and transactional data in a single platform. Uncover deeper insights, measure sentiment, and act in real time.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pg-accordion-item accordion-item\"><div class=\"accordion-item-header cursor-pointer flex items-start gap-0 justify-between\"><h6 class=\"accordion-item-title\">Can you integrate with our existing contact center or CRM systems?<\/h6><svg class=\"arrow-icon transition-transform duration-300\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"><use xlink:href=\"#chevron-down\"><\/use><\/svg><\/div><div class=\"accordion-item-content overflow-y-hidden transition-all ease-out\">\n<p class=\"is-style-paragraph-small is-style-paragraph-small--15 wp-block-paragraph\">Yes, Forsta integrates seamlessly with popular contact center and CRM platforms via APIs and secure data transfer protocols (FTP). This ensures a smooth flow of customer and agent data\u2014so you don\u2019t need to rip and replace your existing systems to start measuring their effectiveness.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pg-accordion-item accordion-item\"><div class=\"accordion-item-header cursor-pointer flex items-start gap-0 justify-between\"><h6 class=\"accordion-item-title\">How does Contact Center Experience help improve agent performance?<\/h6><svg class=\"arrow-icon transition-transform duration-300\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"><use xlink:href=\"#chevron-down\"><\/use><\/svg><\/div><div class=\"accordion-item-content overflow-y-hidden transition-all ease-out\">\n<p class=\"is-style-paragraph-small is-style-paragraph-small--16 wp-block-paragraph\">It provides metrics to highlight individual agent performance trends, training needs, and coaching opportunities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It also connects customer sentiment with agent actions, helping leaders proactively manage engagement, reduce attrition, and reward high performers.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pg-accordion-item accordion-item\"><div class=\"accordion-item-header cursor-pointer flex items-start gap-0 justify-between\"><h6 class=\"accordion-item-title\">What channels does Contact Center Experience support for feedback collection?<\/h6><svg class=\"arrow-icon transition-transform duration-300\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"><use xlink:href=\"#chevron-down\"><\/use><\/svg><\/div><div class=\"accordion-item-content overflow-y-hidden transition-all ease-out\">\n<p class=\"is-style-paragraph-small is-style-paragraph-small--17 wp-block-paragraph\">It supports a wide range of channels, including email, SMS, chat, phone (voice\/IVR), video feedback, digital platforms, social media comments, and agent case notes. This enables a 360\u00b0 view of the customer experience across all interaction points.&nbsp;<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component xl-fluid-bottom-margin component-4 is-style-6-boxes is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-group is-style-content-grid is-layout-grid wp-container-core-group-is-layout-b0058ede wp-block-group-is-layout-grid\">\n<div class=\"wp-block-pg-theme-component headline is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center text-balanced\">A CX suite built on AI excellence<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component card-item group is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 0ms, transform 500ms ease-out 0ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h6 class=\"wp-block-heading\">Voice of Customer: Forsta Plus<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Unlock powerful feedback capabilities across channels and capture insights, understand sentiment, and take action to enhance every customer experience.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-right-link\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/platform\/customer-experience\/voice-of-customer\/\">See product<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component card-item group is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 100ms, transform 500ms ease-out 100ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:100,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:100,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h6 class=\"wp-block-heading\">Digital focus groups: Discussions<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Upgrade research efficiency by integrating surveys, panel management, and focus groups.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-right-link\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/platform\/customer-experience\/digital-focus-groups\/\">See product<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component card-item group is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 200ms, transform 500ms ease-out 200ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:200,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:200,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h6 class=\"wp-block-heading\">Crowdsourcing<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Gather feedback at scale, uncover richer insights, and launch targeted challenges.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-right-link\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/platform\/customer-experience\/crowdsourcing\/\">See product<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component card-item group is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 0ms, transform 500ms ease-out 0ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:0,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h6 class=\"wp-block-heading\">Omnichannel analytics: Spotlight<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Unify all feedback into AI insights that reveal patterns and drive action.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-right-link\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/platform\/customer-experience\/conversational-analytics\/\">See product<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component card-item group is-layout-flow wp-block-pg-theme-component-is-layout-flow\" style=\"opacity:0;transform:translate(0px,50px);transition:opacity 300ms ease-out 100ms, transform 500ms ease-out 100ms\" data-effects=\"[{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;opacity&quot;,&quot;from&quot;:&quot;0&quot;,&quot;to&quot;:&quot;1&quot;,&quot;options&quot;:{&quot;duration&quot;:&quot;300&quot;,&quot;delay&quot;:100,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;,&quot;end&quot;:0}},{&quot;trigger&quot;:&quot;onView&quot;,&quot;property&quot;:&quot;translate&quot;,&quot;from&quot;:&quot;0px 50px&quot;,&quot;to&quot;:&quot;0px 0px&quot;,&quot;options&quot;:{&quot;duration&quot;:500,&quot;delay&quot;:100,&quot;easing&quot;:&quot;ease-out&quot;,&quot;start&quot;:&quot;75&quot;}}]\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h6 class=\"wp-block-heading\">Digital listening: Digital Feedback<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Boost customer engagement with embedded surveys that keep users within your system, enabling real-time responses without disruptions.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-right-link\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.forsta.com\/platform\/customer-experience\/digital-listening\/\">See product<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component xl-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div id=\"pf-related\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component component-12 lg-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-pg-motion-grid is-style-default\"><div class=\"image-stack motion-reduce:animate-none\"><div class=\"inner-content\"><h4 class=\"inner-content-heading\">Turn every interaction into a growth opportunity<\/h4><div class=\"inner-content-body\">Unify feedback, sentiment, and performance data to deliver experiences that retain customers, engage agents, and fuel business growth.<\/div><div class=\"inner-content-action\"><a href=\"https:\/\/www.forsta.com\/speak-to-an-expert\/\" class=\"inner-content-action-button\">Speak with an expert<\/a><\/div><\/div><div class=\"image-item image-symbol first svg-image-1\"><svg><use xlink:href=\"#group-2860063\"><\/use><\/svg><\/div><div class=\"image-item image-symbol second svg-image-2\"><svg><use xlink:href=\"#group-2860064\"><\/use><\/svg><\/div><div class=\"image-item image-1\"><span class=\"image-caption first\">Loyal customers<\/span><img decoding=\"async\" class=\"image-item__tag\" src=\"https:\/\/www.forsta.com\/wp-content\/themes\/press-ganey-v3\/assets\/images\/motion-grid-image-1.webp\" alt=\"\"\/><\/div><div class=\"image-item image-2\"><span class=\"image-caption second\">Engaged employees<\/span><img decoding=\"async\" class=\"image-item__tag\" src=\"https:\/\/www.forsta.com\/wp-content\/themes\/press-ganey-v3\/assets\/images\/motion-grid-image-2.webp\" alt=\"\"\/><\/div><div class=\"image-item image-3\"><img decoding=\"async\" class=\"image-item__tag\" src=\"https:\/\/www.forsta.com\/wp-content\/themes\/press-ganey-v3\/assets\/images\/motion-grid-image-3.webp\" alt=\"\"\/><\/div><div class=\"image-item image-4\"><img decoding=\"async\" class=\"image-item__tag\" src=\"https:\/\/www.forsta.com\/wp-content\/themes\/press-ganey-v3\/assets\/images\/motion-grid-image-4.webp\" alt=\"\"\/><\/div><\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":41,"featured_media":0,"parent":12495,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","breadcrumb_base":""},"class_list":["post-17631","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages\/17631","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/comments?post=17631"}],"version-history":[{"count":21,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages\/17631\/revisions"}],"predecessor-version":[{"id":43418,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages\/17631\/revisions\/43418"}],"up":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/pages\/12495"}],"wp:attachment":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media?parent=17631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}