{"id":19463,"date":"2025-08-13T10:00:00","date_gmt":"2025-08-13T14:00:00","guid":{"rendered":"https:\/\/www.forsta.com\/resources\/uncategorized\/rs-group-case-study\/"},"modified":"2026-08-31T12:52:20","modified_gmt":"2026-08-31T16:52:20","slug":"rs-group-case-study","status":"publish","type":"resource","link":"https:\/\/www.forsta.com\/resources\/case-studies\/rs-group-case-study\/","title":{"rendered":"Powering a CX transformation: Evolving RS Group\u2019s VoC program with Forsta"},"content":{"rendered":"\n<div class=\"wp-block-pg-theme-component sm-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"is-style-paragraph-intro is-style-paragraph-intro--1 wp-block-paragraph\">RS Group reimagined its Voice of Customer (VoC) program with Forsta, shifting from static reporting to a<br>dynamic, insights-led engine for transformation. Through embedded digital feedback and strategic consulting, RS improved business performance and elevated CX maturity across the organization.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component sm-fluid-bottom-margin has-warm-gray-background-color has-background has-global-padding is-layout-constrained wp-container-pg-theme-component-is-layout-9c509737 wp-block-pg-theme-component-is-layout-constrained\" style=\"border-radius:10px;padding-top:var(--wp--preset--spacing--2-xs);padding-right:var(--wp--preset--spacing--2-xs);padding-bottom:var(--wp--preset--spacing--2-xs);padding-left:var(--wp--preset--spacing--2-xs)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-h-5-font-size\">Tools used<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Forsta Plus<\/li>\n\n\n\n<li>Forsta Action Management<\/li>\n\n\n\n<li>Forsta Text Analytics<\/li>\n<\/ul>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":19464,"parent":0,"template":"","meta":{"disable_featured_image":false,"temp_reference":0,"temp_parent":0,"pathfactory_url":"https:\/\/library.forsta.com\/forsta-case-study\/rs-group-case-study?lb-mode=overlay&page=1&business_units=CX","webinar_link":"","webinar_link_text":"","start_date":"","start_time":"","end_date":"","end_time":""},"resource-category":[211],"resource-topic":[224],"class_list":["post-19463","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-category-case-studies","resource-topic-quantitative-research"],"_links":{"self":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/19463","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/users\/9"}],"version-history":[{"count":1,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/19463\/revisions"}],"predecessor-version":[{"id":43852,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/19463\/revisions\/43852"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media\/19464"}],"wp:attachment":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media?parent=19463"}],"wp:term":[{"taxonomy":"resource-category","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-category?post=19463"},{"taxonomy":"resource-topic","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-topic?post=19463"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}