{"id":19467,"date":"2025-07-11T16:01:00","date_gmt":"2025-07-11T20:01:00","guid":{"rendered":"https:\/\/www.forsta.com\/resources\/uncategorized\/ad-hoc-research-visualizations\/"},"modified":"2026-08-31T12:31:22","modified_gmt":"2026-08-31T16:31:22","slug":"ad-hoc-research-visualizations","status":"publish","type":"resource","link":"https:\/\/www.forsta.com\/resources\/case-studies\/ad-hoc-research-visualizations\/","title":{"rendered":"A custom fit: How Visualizations adapts to Ad Hoc\u2019s offer"},"content":{"rendered":"\n
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From concept testing to measures of employee engagement, customer experience and brand DNA measurement, Ad Hoc Research is far more than a research agency. They are recognized for their tailored research solutions to meet the specific needs of global, national, and provincial clients.<\/p>\n<\/div>\n\n\n\n

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The challenge<\/h2>\n\n\n\n

Off-the-shelf solutions won\u2019t cut it.<\/h3>\n\n\n\n

Ad Hoc\u2019s competitive edge lies in its commitment to customized research, always keeping client needs at the core of every service they develop. To stay true to this promise, they require tools that offer the flexibility to deliver truly bespoke solutions. However, many platforms on the market proved too standardized for their approach. As Erica Horn puts it, \u201cWe are known in the industry for custom-made research and, so, a cookie-cutter platform doesn\u2019t work with our unique selling point.\u201d<\/p>\n\n\n\n

Their deep level of personalization and attention to detail also came with a challenge: Limited resources meant they couldn\u2019t take on as many clients as they would have liked. This issue was further compounded by their bilingual market. Based in Montreal, Canada, Ad Hoc naturally serves both French and English-speaking clients \u2013 platforms that didn\u2019t support multilingual functionality ended up adding complexity rather than streamlining workflows.<\/p>\n<\/div>\n\n\n\n

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Visualizations has been a flexible tool that allows us to answer our clients\u2019 needs in a tailor-made way\u2026 So, it really helped sell us for who we are.<\/p>\n<\/blockquote>\n\n\n\n

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Erica Horn<\/p>\n\n\n\n

Vice President and Partner, Ad Hoc Research<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Our solution<\/h2>\n\n\n\n

Flexibility that fits<\/h3>\n\n\n\n

By partnering with Press Ganey, Ad Hoc tapped into the full capabilities of the Visualizations platform, most notably its flexibility and the strong support offered by the Press Ganey team. This partnership has enabled Ad Hoc to deliver adaptable, client-specific solutions that aligned perfectly with their tailored approach and have become a key part of their unique selling proposition.<\/p>\n\n\n\n

But the partnership between Ad Hoc and Press Ganey doesn\u2019t stop at simply using the platform. \u201cWe\u2019re always pushing for new ways to work quicker internally\u2026 To streamline the process\u201d, states Chanel Larivi\u00e8re, Senior Project Director at Ad Hoc Research, a daily user of Visualizations. The team works closely with Press Ganey to implement more features, which allow streamlined workflows and improved efficiency.<\/p>\n\n\n\n

Chanel continues, \u201cThe \u2018My Story\u2019 feature enables us to create a PowerPoint deck\u2026 When we asked our clients, they said they use \u2018My Story\u2019 to export a report filtered by province, or age, and then build their own deck. You don\u2019t have to redo it all manually.\u201d<\/p>\n\n\n\n

One of the standout features for Ad Hoc is Press Ganey’s multilingual functionality: \u201cWe\u2019re in Quebec, so we have to have a French interface to work with a lot of big parapublic and public entities as well as local Quebec-based companies\u2026 Press Ganey enables us to simply translate the platform. Our clients can, in one click, be in French or in English if they want. Not a lot of platforms offer that,\u201d Chanel explains.<\/p>\n<\/div>\n\n\n\n

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The results<\/h2>\n\n\n\n

Read the full case study to find out more.<\/p>\n<\/div>\n\n\n\n

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Tools used<\/h2>\n\n\n\n
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  • Visualizations
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