{"id":21651,"date":"2025-10-24T22:49:25","date_gmt":"2025-10-25T02:49:25","guid":{"rendered":"https:\/\/www.forsta.com\/?page_id=21651"},"modified":"2026-03-17T11:42:19","modified_gmt":"2026-03-17T15:42:19","slug":"our-history","status":"publish","type":"page","link":"https:\/\/www.forsta.com\/company\/our-history\/","title":{"rendered":"Our history"},"content":{"rendered":"\n
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People don\u2019t want to be measured. They want to be seen and heard<\/strong>.<\/h1>\n<\/div>\n\n\n\n
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Press Ganey was founded on a simple belief: that when we listen to people, we can make their lives easier. For over 40 years, we\u2019ve helped organizations understand experience\u2014how people feel, what they need, and what matters in the moments that define trust.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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2020s<\/a><\/p>\n\n\n\n

2010s<\/a><\/p>\n\n\n\n

2000s<\/a><\/p>\n\n\n\n

1990s\u20131980s<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n

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2020s<\/h2>\n\n\n\n

Transcending sectors, crafting Human Experience<\/h3>\n<\/div>\n<\/div>\n\n\n\n
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In the 2020s, we expanded our vision beyond healthcare to a broader Human Experience (HX) philosophy that encompasses every industry.

Along the way, we continued acquiring capabilities to accelerate that evolution.<\/p>\n<\/div>\n\n\n\n

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Forsta<\/strong>
A global leader in CX and market research technology. This allowed us to weave research-grade methodologies, cross-industry expertise, and connectivity across experience domains.<\/p>\n<\/div>\n\n\n\n

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Forsta itself brings a stellar list of legacy expertise from Rio SEO<\/strong>, Confirmit<\/strong>, FocusVision<\/strong>, and Dapresy<\/strong>.<\/p>\n<\/div>\n\n\n\n

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InMoment<\/strong>
A leading conversational intelligence and reputation management platform. Also built on the strength of MartizCX<\/strong>, Wootric<\/strong>, Lexalytics<\/strong>, and ReviewTrackers<\/strong>.<\/p>\n<\/div>\n\n\n\n

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Hyperlift Logic
<\/strong>This move created a Stars Center of Excellence, marrying predictive Stars performance analytics with member experience insights.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Today, we don\u2019t just listen\u2014we connect data, emotions, systems, and people. Our HX platform unites feedback across customers, employees, members, and patients.<\/h4>\n<\/div>\n\n\n\n
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Explore the HX platform<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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2010s<\/h2>\n\n\n\n

Growth, innovation, and strategic acquisitions<\/h3>\n<\/div>\n<\/div>\n\n\n\n
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As Press Ganey scaled, we complemented our organic evolution with select acquisitions to deepen our capabilities.<\/p>\n<\/div>\n\n\n\n

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NarrativeDx <\/strong>
A natural language processing (NLP) platform built for healthcare\u2014helping us go beyond structured responses into rich, unstructured voice analysis.<\/p>\n<\/div>\n\n\n\n

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Doctor.com<\/strong>
Bolstered our digital front-end capabilities (provider directories, online booking, visibility).<\/p>\n<\/div>\n\n\n\n

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SPH Analytics<\/strong>
Added expertise in member experience and Stars improvement, especially for health plan clients.<\/p>\n<\/div>\n\n\n\n

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Morehead Associates<\/strong>
Expanded our platform to include industry-leading physician and employee engagement analytics, strengthening our ability to improve experiences for patients and caregivers alike.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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During this decade, Press Ganey\u2019s role shifted from a patient feedback company to a trusted advisor in strategy, operations, and culture transformation across clinical, workforce, and experience domains.<\/h4>\n<\/div>\n<\/div>\n\n\n\n
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2000s<\/h2>\n\n\n\n

Maturing methods, deepening trust<\/h3>\n<\/div>\n<\/div>\n\n\n\n
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Press Ganey began helping clients build internal cultures to improve the patient experience and deliver human-centered care, including safety, employee engagement, and nursing excellence.<\/p>\n<\/div>\n\n\n\n

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NDNQI\u00ae<\/strong> 
We acquired NDNQI\u00ae  to strengthen the link between nursing quality and patient experience.

And we continued development of benchmarking and advisory services to convert feedback into change.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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1980s\u20131990s<\/strong><\/h2>\n\n\n\n

The roots of listening<\/h3>\n<\/div>\n<\/div>\n\n\n\n
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Press Ganey was founded in 1985 by Irwin Press and Rod Ganey, two professors at the University of Notre Dame in South Bend, Indiana.<\/p>\n<\/div>\n\n\n\n

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We supported hospitals and health systems in elevating the voice of patients, helping them recognize that listening is fundamental to improving care.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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We\u2019ve listened to billions of voices\u2014and translated that into impact. More than 43,000 organizations in over 100 countries rely on us to connect operations and outcomes, people and performance.<\/h4>\n<\/div>\n<\/div>\n\n\n\n
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Start seeing Human Experience from every angle<\/h4>
Speak to an expert to find out how we can help you move from insight to action, fast.<\/div>
Speak with an expert<\/a><\/div><\/div>
<\/use><\/svg><\/div>
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Human Experience<\/span>\"\"\/<\/div>
Better outcomes<\/span>\"\"\/<\/div>
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