{"id":28842,"date":"2023-03-20T16:42:47","date_gmt":"2023-03-20T20:42:47","guid":{"rendered":"https:\/\/www.forsta.com\/resources\/uncategorized\/hx-catalysts-cx-program-audit\/"},"modified":"2026-08-31T12:06:09","modified_gmt":"2026-08-31T16:06:09","slug":"hx-catalysts-cx-program-audit","status":"publish","type":"resource","link":"https:\/\/www.forsta.com\/resources\/data-sheets\/hx-catalysts-cx-program-audit\/","title":{"rendered":"HX Catalysts: CX Program Audit"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-h-3-font-size\">Supercharge your Customer Experience (CX) program<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Can your CX program keep up with your business strategy?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Are you struggling to create commercial value?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Do you know your CX roadmap and what\u2019s required to deliver on ever-changing customer needs?<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-h-4-font-size\">With Forsta you can<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Design and build<\/strong> a strategic CX program<\/li>\n\n\n\n<li><strong>Deliver meaningful impact<\/strong> by aligning your CX initiatives with business objectives<\/li>\n\n\n\n<li><strong>Make smarter decisions<\/strong> based on sharper and more actionable insights<\/li>\n\n\n\n<li><strong>Secure leadership<\/strong> <strong>buy-in<\/strong> and engage stakeholders across the organization<\/li>\n\n\n\n<li><strong>Communicate<\/strong> key CX program outcomes<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading has-h-4-font-size\">How it works<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>CX maturity assessment<\/strong>: We\u2019ll help you to gauge the maturity of your CX program by using our industry-leading maturity assessment model \u2013 the only scientifically-validated model of CX maturity in the market today.\n<ul class=\"wp-block-list\">\n<li><strong>Define<\/strong> your program\u2019s vision<\/li>\n\n\n\n<li><strong>Design<\/strong> the right methodology supported by the right tools<\/li>\n\n\n\n<li><strong>Engage<\/strong> the relevant teams<\/li>\n\n\n\n<li><strong>Identify<\/strong> the actions to be taken<\/li>\n\n\n\n<li><strong>Demonstrate<\/strong> tangible business of your program<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Insights review:<\/strong> Deliver an effective program that drives commercial value and ties to wider business strategy:\n<ul class=\"wp-block-list\">\n<li><strong>Leverages<\/strong> richer insights through expert review of current survey designs<\/li>\n\n\n\n<li><strong>Extract<\/strong> more value from feedback data with a review of the data sources and the analytical approaches<\/li>\n\n\n\n<li><strong>Improve<\/strong> current reporting practices and action framework<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading has-h-4-font-size\">You&#8217;ll also get<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>A maturity rating<\/strong> of your CX program with specific guidance on where and how to improve<\/li>\n\n\n\n<li><strong>Comprehensive report<\/strong> with all our findings and recommendations, plus a follow-up review<\/li>\n\n\n\n<li><strong>A strategic roadmap<\/strong> designed to reinvigorate your CX program<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Check out our full range of HX Catalysts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">HX Catalysts are bespoke technology and services modules that accelerate your CX program for maximum business impact.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Supercharge your Customer Experience (CX) program Can your CX program keep up with your business strategy? Are you struggling to create commercial value? Do you know your CX roadmap and what\u2019s required to deliver on ever-changing customer needs? With Forsta you can How it works You&#8217;ll also get Check out our full range of HX [&hellip;]<\/p>\n","protected":false},"author":53,"featured_media":28843,"parent":0,"template":"","meta":{"disable_featured_image":false,"temp_reference":0,"temp_parent":0,"pathfactory_url":"https:\/\/library.forsta.com\/forsta-data-sheets\/data-sheet-hx-cataly-1?lb-mode=overlay&page=1&business_units=CX","webinar_link":"","webinar_link_text":"","start_date":"","start_time":"","end_date":"","end_time":""},"resource-category":[212],"resource-topic":[219],"class_list":["post-28842","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-category-data-sheets","resource-topic-customer-experience"],"_links":{"self":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/28842","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/users\/53"}],"version-history":[{"count":1,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/28842\/revisions"}],"predecessor-version":[{"id":43805,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/28842\/revisions\/43805"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media\/28843"}],"wp:attachment":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media?parent=28842"}],"wp:term":[{"taxonomy":"resource-category","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-category?post=28842"},{"taxonomy":"resource-topic","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-topic?post=28842"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}