{"id":28846,"date":"2023-03-20T17:14:25","date_gmt":"2023-03-20T21:14:25","guid":{"rendered":"https:\/\/www.forsta.com\/resources\/uncategorized\/hx-catalysts-customer-journey-mapping\/"},"modified":"2026-03-27T13:09:10","modified_gmt":"2026-03-27T17:09:10","slug":"hx-catalysts-customer-journey-mapping","status":"publish","type":"resource","link":"https:\/\/www.forsta.com\/resources\/data-sheets\/hx-catalysts-customer-journey-mapping\/","title":{"rendered":"HX Catalysts: Customer Journey Mapping"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-h-3-font-size\">Join the dots on your customer journeys<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Do you really know your customers? Can you put your finger on their changing expectations, emotions, and goals? Do you know why they buy? Or why they don\u2019t? Are you empowered to deliver the effortless experience your customers demand?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With Forsta you can:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Determine the key moments that matter<\/strong> and predict your customer\u2019s next move<\/li>\n\n\n\n<li><strong>Link targeted feedback with customer profiles<\/strong> and behavioral data to drive personalization<\/li>\n\n\n\n<li><strong>Bring all your stakeholders on board<\/strong> for better decision-making and actions<\/li>\n\n\n\n<li><strong>Get early buy-in for change<\/strong> that\u2019s focused on improving the customer experience<\/li>\n\n\n\n<li><strong>Drive business impact <\/strong>by identifying and addressing the issues that matter most<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-75a66353 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--gap);margin-bottom:var(--wp--preset--spacing--gap);padding-top:var(--wp--preset--spacing--gap);padding-bottom:var(--wp--preset--spacing--gap)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-h-4-font-size\">How it works<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Explore it<\/strong>: We\u2019ll help you study and explore your current customer journeys, leveraging existing journey maps where they\u2019re available, and work with you and your stakeholders to consider the key stages that may help to build a framework for improvement.<\/li>\n\n\n\n<li><strong>Align it<\/strong>: We\u2019ll deliver remote workshops with 12-15 cross-functional subject matter experts and functional leaders, organize internal reviews.<\/li>\n\n\n\n<li><strong>Prove it<\/strong>: We\u2019ll validate internal findings via 30-minute focus calls with up to 15 of your customers.<\/li>\n\n\n\n<li><strong>Design it<\/strong>: We\u2019ll bring it all together to highlight moments that matter in the customer journey, designing and integrating them into your CX programs.<\/li>\n<\/ol>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-h-4-font-size\">You&#8217;ll also get<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Report card<\/strong>: Summarizing moments that matter and the performance across all stages of your customer journeys<\/li>\n\n\n\n<li><strong>Alignment repor<\/strong>t: Assessing where your customer\u2019s views and priorities are in alignment with those of your organization<\/li>\n\n\n\n<li><strong>Impact plan<\/strong>: Highlighting key actions carefully crafted based on your unique strengths, and areas of improvement<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Check out our full range of HX Catalysts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">HX Catalysts are bespoke technology and services modules that accelerate your CX program for maximum business impact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Get in touch with the Forsta tea<\/strong>m to learn more.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/bit.ly\/42r5CYv\" target=\"_blank\" rel=\"noopener\">Download data sheet<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Join the dots on your customer journeys Do you really know your customers? Can you put your finger on their changing expectations, emotions, and goals? Do you know why they buy? Or why they don\u2019t? Are you empowered to deliver the effortless experience your customers demand? With Forsta you can: How it works You&#8217;ll also [&hellip;]<\/p>\n","protected":false},"author":53,"featured_media":28847,"parent":0,"template":"","meta":{"disable_featured_image":false,"temp_reference":0,"temp_parent":0,"pathfactory_url":"https:\/\/library.forsta.com\/forsta-data-sheets\/customer_journey_mapping?lb-mode=overlay&page=1&business_units=CX","webinar_link":"","webinar_link_text":"","start_date":"","start_time":"","end_date":"","end_time":""},"resource-category":[212],"resource-topic":[219],"class_list":["post-28846","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-category-data-sheets","resource-topic-customer-experience"],"_links":{"self":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/28846","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/users\/53"}],"version-history":[{"count":0,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/28846\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media\/28847"}],"wp:attachment":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media?parent=28846"}],"wp:term":[{"taxonomy":"resource-category","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-category?post=28846"},{"taxonomy":"resource-topic","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-topic?post=28846"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}