{"id":28856,"date":"2023-04-20T20:51:18","date_gmt":"2023-04-21T00:51:18","guid":{"rendered":"https:\/\/www.forsta.com\/resources\/uncategorized\/hx-catalysts-digital-excellence\/"},"modified":"2026-08-31T12:10:17","modified_gmt":"2026-08-31T16:10:17","slug":"hx-catalysts-digital-excellence","status":"publish","type":"resource","link":"https:\/\/www.forsta.com\/resources\/data-sheets\/hx-catalysts-digital-excellence\/","title":{"rendered":"HX Catalysts: Digital Excellence"},"content":{"rendered":"\n<p class=\"is-style-paragraph-intro is-style-paragraph-intro--1 wp-block-paragraph\">Digital Excellence<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Ask the right questions, at the right time.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Are you missing key steps on customers\u2019 digital journey?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Do you really know how they feel in the moments that matter?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Can you survey across all your channels?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Forsta\u2019s Digital Excellence gives you the power to manage and improve your customers\u2019 experience across all digital channels \u2013 website or mobile. So you can create a holistic Human Experience (HX) for all your customers.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-75a66353 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--gap);margin-bottom:var(--wp--preset--spacing--gap);padding-top:var(--wp--preset--spacing--gap);padding-bottom:var(--wp--preset--spacing--gap)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-h-4-font-size\">With Forsta you can<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Collect rich, real-time, actionable feedback<\/strong> from customers at any stage of their journey and combine direct feedback with behavioral insights.<\/li>\n\n\n\n<li><strong>Accurately survey your website visitors and app users<\/strong> to learn how you can improve their experience.<\/li>\n\n\n\n<li><strong>Activate all channels<\/strong> by easily combining your digital feedback with other data to share ideas and tailor cross-channel experiences.<\/li>\n\n\n\n<li><strong>Enhance customer engagement and prioritize optimizations<\/strong> that have the greatest impact on customer satisfaction.<\/li>\n<\/ol>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-h-4-font-size\">How it works<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Digital Feedback for your website &amp; mobile web:<\/strong> Launch highly targeted intercept surveys that work on any device (desktop or mobile). Easily define conditions to trigger surveys at any point in the customer journey.<\/li>\n\n\n\n<li><strong>SDK for your mobile app:<\/strong> Our mobile SDK lets you easily embed intercept surveys within your mobile apps. We\u2019ve designed this SDK to be fast, easy, flexible, and lightweight with minimal impact on your existing app.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-h-4-font-size\">Check out our full range of HX Catalysts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">HX Catalysts are bespoke technology and services modules that accelerate your CX program for maximum business impact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Get in touch with the Forsta team to learn more. <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Digital Excellence Ask the right questions, at the right time. Are you missing key steps on customers\u2019 digital journey? Do you really know how they feel in the moments that matter? Can you survey across all your channels? Forsta\u2019s Digital Excellence gives you the power to manage and improve your customers\u2019 experience across all digital [&hellip;]<\/p>\n","protected":false},"author":53,"featured_media":28857,"parent":0,"template":"","meta":{"disable_featured_image":false,"temp_reference":0,"temp_parent":0,"pathfactory_url":"https:\/\/library.forsta.com\/forsta-data-sheets\/hx-catalysts-digital?lb-mode=overlay&page=1&business_units=CX","webinar_link":"","webinar_link_text":"","start_date":"","start_time":"","end_date":"","end_time":""},"resource-category":[212],"resource-topic":[219],"class_list":["post-28856","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-category-data-sheets","resource-topic-customer-experience"],"_links":{"self":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/28856","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/users\/53"}],"version-history":[{"count":1,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/28856\/revisions"}],"predecessor-version":[{"id":43810,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/28856\/revisions\/43810"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media\/28857"}],"wp:attachment":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media?parent=28856"}],"wp:term":[{"taxonomy":"resource-category","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-category?post=28856"},{"taxonomy":"resource-topic","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-topic?post=28856"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}