{"id":28862,"date":"2023-05-30T14:24:17","date_gmt":"2023-05-30T18:24:17","guid":{"rendered":"https:\/\/www.forsta.com\/resources\/uncategorized\/hx-catalysts-predictive-nps\/"},"modified":"2026-08-31T12:07:11","modified_gmt":"2026-08-31T16:07:11","slug":"hx-catalysts-predictive-nps","status":"publish","type":"resource","link":"https:\/\/www.forsta.com\/resources\/data-sheets\/hx-catalysts-predictive-nps\/","title":{"rendered":"HX Catalysts: Predictive NPS"},"content":{"rendered":"\n<p class=\"is-style-paragraph-intro is-style-paragraph-intro--1 wp-block-paragraph\">Predictive NPS<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Do you know how satisfied 100% of your customers are?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Can you pinpoint your detractors and promoters? Are you personalizing each touchpoint?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Are you using your CX insights to reduce customer churn?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Are you making the most of your up-sell and cross-sell opportunities?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With Forsta you can:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Expand the scope of your CX program:<\/strong> Cover your entire customer base and track the complete customer experience over time.<\/li>\n\n\n\n<li><strong>Engage detractors proactively:<\/strong> Find unhappy customers with a click and discover what made them feel that way.<\/li>\n\n\n\n<li><strong>Cut down lost opportunities<\/strong>: Get ahead of issues faster.<\/li>\n\n\n\n<li><strong>Reduce churn ris<\/strong>k: Engage at-risk customers with personalized campaigns.<\/li>\n\n\n\n<li><strong>Lower your cost-to-serve<\/strong>: Act on customer feedback quickly to resolve issues before they worsen<\/li>\n\n\n\n<li><strong>Identify ways to retain or upsel<\/strong>l: Deliver precise promotional and marketing campaigns to your unengaged customer base<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-75a66353 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--gap);margin-bottom:var(--wp--preset--spacing--gap);padding-top:var(--wp--preset--spacing--gap);padding-bottom:var(--wp--preset--spacing--gap)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-h-5-font-size\">How it works<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Pilot customer base scoring:\n<ul class=\"wp-block-list\">\n<li>Get predictive NPS data for all your customers in CSV or preferred data format.<\/li>\n\n\n\n<li>We\u2019ll share an accuracy report and summarize all findings on an aggregate and customer segment level.<\/li>\n\n\n\n<li>You\u2019ll also get access to an online dashboard or an API integration for your CX\/CRM platform. So you can see the visual comparison of NPS vs pNPS across time, touchpoint or product. You can also view individual responder scores and get monthly scoring updates.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Ongoing communication and reporting: We\u2019ll keep you in the loop at every stage to share findings, key results, discuss your strategic direction, and help you plan next steps.<\/li>\n\n\n\n<li>Support and consulting at every step of the way: We promise rapid responses and prompt information delivery. We\u2019ll also reduce your team\u2019s workload with timely and impactful recommendations.<\/li>\n<\/ol>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-h-5-font-size\">Get results<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Close the loop with 5x more customers and reduce time to issue resolution.<\/li>\n\n\n\n<li>Segment 100% of your customer base into the right personas to run targeted marketing campaigns.<\/li>\n\n\n\n<li>Contact customers with low scores and solve issues before escalation.<\/li>\n\n\n\n<li>Identify and drive up-sell\/cross-sell opportunities across your customer base.<\/li>\n\n\n\n<li>Unlock the power of promoters to engage and attract new customers<\/li>\n<\/ol>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-h-4-font-size\">Check out our full range of HX Catalysts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">HX Catalysts are bespoke technology and services modules that accelerate your CX program for maximum business impact<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/bit.ly\/3oxR1LS\" target=\"_blank\" rel=\"noopener\">Download data sheet<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Predictive NPS Do you know how satisfied 100% of your customers are? Can you pinpoint your detractors and promoters? Are you personalizing each touchpoint? Are you using your CX insights to reduce customer churn? Are you making the most of your up-sell and cross-sell opportunities? With Forsta you can: How it works Get results Check [&hellip;]<\/p>\n","protected":false},"author":53,"featured_media":28863,"parent":0,"template":"","meta":{"disable_featured_image":false,"temp_reference":0,"temp_parent":0,"pathfactory_url":"","webinar_link":"","webinar_link_text":"","start_date":"","start_time":"","end_date":"","end_time":""},"resource-category":[212],"resource-topic":[219],"class_list":["post-28862","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-category-data-sheets","resource-topic-customer-experience"],"_links":{"self":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/28862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/users\/53"}],"version-history":[{"count":1,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/28862\/revisions"}],"predecessor-version":[{"id":43807,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/28862\/revisions\/43807"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media\/28863"}],"wp:attachment":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media?parent=28862"}],"wp:term":[{"taxonomy":"resource-category","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-category?post=28862"},{"taxonomy":"resource-topic","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-topic?post=28862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}