{"id":28864,"date":"2023-05-30T14:47:08","date_gmt":"2023-05-30T18:47:08","guid":{"rendered":"https:\/\/www.forsta.com\/resources\/uncategorized\/hx-catalysts-social-listening-booster\/"},"modified":"2026-08-31T12:03:24","modified_gmt":"2026-08-31T16:03:24","slug":"hx-catalysts-social-listening-booster","status":"publish","type":"resource","link":"https:\/\/www.forsta.com\/resources\/data-sheets\/hx-catalysts-social-listening-booster\/","title":{"rendered":"HX Catalysts: Social listening booster"},"content":{"rendered":"\n

Social listening booster<\/p>\n\n\n\n

Your customers are talking about you everywhere. But are you listening?<\/p>\n\n\n\n

Are your survey response rates falling off a cliff in certain locations?<\/p>\n\n\n\n

Do you know what the difference is between each of your local markets?<\/p>\n\n\n\n

And how to maximize each one\u2019s potential?<\/p>\n\n\n\n

Can you tell which offline experiences are affecting your customer\u2019s online reviews and social opinions on your brand?<\/p>\n\n\n\n

With Forsta you can:<\/p>\n\n\n\n

    \n
  1. Understand and enable great customer experience <\/strong>across digital and physical customer touch points.<\/li>\n\n\n\n
  2. Drive the right strategic improvements<\/strong> by identifying changes timely.<\/li>\n\n\n\n
  3. Reduce your operational blind spots<\/strong> by understanding all customer conversations.<\/li>\n\n\n\n
  4. Improve store traffic conversion<\/strong> and build stronger relationships with your local customers.<\/li>\n\n\n\n
  5. Enhance local brand perception and reputation<\/strong> by serving your local community\u2019s needs.<\/li>\n\n\n\n
  6. Go head-to-head with your competition<\/strong> and improve your share of wallet.<\/li>\n<\/ol>\n\n\n\n
    \n
    \n

    How it works<\/h3>\n\n\n\n
      \n
    1. Listen to all conversations<\/strong>: All your customer reviews will be pulled in from multiple locations – Google, Facebook, or Yelp – and presented to you in one place.<\/li>\n\n\n\n
    2. Understand at scale<\/strong>: With all the reviews in one place, you can leverage Forsta\u2019s emotion and sentiment detection capabilities to better understand customer feedback and unlock the drivers impacting your customers\u2019 offline experiences.<\/li>\n\n\n\n
    3. Activate your organization<\/strong>: Use our reporting capabilities to visualize key experience drivers, assess your organization\u2019s competitive performance and engage the right stakeholders to address the blind spots preventing you from delivering the best experiences.<\/li>\n\n\n\n
    4. Empower and inspire actions<\/strong>: Utilize easily configured workflows to alert your local employees to take action on what matters most to your customers and drive closed-loop learnings at scale<\/li>\n<\/ol>\n<\/div>\n\n\n\n
      \n

      You’ll also get<\/h3>\n\n\n\n

      Customized services and support to fine tune your program with custom models, reports, social media analytics and much more.<\/p>\n<\/div>\n<\/div>\n\n\n\n

      Check out our full range of HX Catalysts<\/h2>\n\n\n\n

      HX Catalysts are bespoke technology and services modules that accelerate your CX program for maximum business impact<\/p>\n","protected":false},"excerpt":{"rendered":"

      Social listening booster Your customers are talking about you everywhere. But are you listening? Are your survey response rates falling off a cliff in certain locations? Do you know what the difference is between each of your local markets? And how to maximize each one\u2019s potential? Can you tell which offline experiences are affecting your […]<\/p>\n","protected":false},"author":53,"featured_media":28865,"parent":0,"template":"","meta":{"disable_featured_image":false,"temp_reference":0,"temp_parent":0,"pathfactory_url":"https:\/\/library.forsta.com\/forsta-data-sheets\/hx-catalysts-custome?lb-mode=overlay&page=1&business_units=CX","webinar_link":"","webinar_link_text":"","start_date":"","start_time":"","end_date":"","end_time":""},"resource-category":[212],"resource-topic":[219],"class_list":["post-28864","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-category-data-sheets","resource-topic-customer-experience"],"_links":{"self":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/28864","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/users\/53"}],"version-history":[{"count":1,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/28864\/revisions"}],"predecessor-version":[{"id":43802,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/28864\/revisions\/43802"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media\/28865"}],"wp:attachment":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media?parent=28864"}],"wp:term":[{"taxonomy":"resource-category","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-category?post=28864"},{"taxonomy":"resource-topic","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-topic?post=28864"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}