{"id":28897,"date":"2022-05-04T14:17:26","date_gmt":"2022-05-04T18:17:26","guid":{"rendered":"https:\/\/www.forsta.com\/resources\/uncategorized\/from-metrics-to-meaning\/"},"modified":"2026-03-27T13:08:46","modified_gmt":"2026-03-27T17:08:46","slug":"from-metrics-to-meaning","status":"publish","type":"resource","link":"https:\/\/www.forsta.com\/resources\/videos\/from-metrics-to-meaning\/","title":{"rendered":"From metrics to meaning"},"content":{"rendered":"\n<div class=\"wp-block-pg-theme-component sm-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-cover is-light\" style=\"border-radius:10px\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\" style=\"background-color:#f9f8fa\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"627\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/02\/Forsta-OG.webp\" class=\"wp-block-cover__image-background wp-post-image\" alt=\"\" data-object-fit=\"cover\" data-object-position=\"17% 31%\" style=\"object-position:17% 31%;\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/02\/Forsta-OG.webp 1200w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/02\/Forsta-OG-300x157.jpg 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/02\/Forsta-OG-768x401.jpg 768w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/02\/Forsta-OG-1024x535.jpg 1024w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-pg-svg-image-2 aligncenter trigger-modal-videopopup has-white-color has-text-color has-link-color wp-elements-1\" align=\"center\"><a href=\"https:\/\/fast.wistia.com\/embed\/iframe\/gjrrkr6yb4?lb-mode=overlay\" target=\"_blank\" rel=\"noopener\"><svg width=\"96px\" height=\"96.00px\" viewBox=\"0 0 24 24\"><use xlink:href=\"#svg-play-filled\"><\/use><\/svg><\/a><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-layout-flow wp-container-pg-theme-component-is-layout-8da69931 wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Many feedback programs measure Net Promoter Score movements, but few can reveal the \u201cwhy\u201d of customer behavior. Forsta\u2019s HX Benchmarks puts performance in context so you can understand what great experiences look like for your customers. Learn more about the human-centered intelligence you need to outperform the market.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-h-4-font-size\"><strong>Speaker bio<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Chris Brown, VP of CX Consulting at Forsta, leads the global team of expert consultants, who provide advice, guidance, and best practice to Forsta\u2019s corporate clients, ensuring their CX programs deliver genuine value back to their business, through the use of Forsta\u2019s industry leading technology.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a href=\"https:\/\/library.forsta.com\/forsta-videos\/gartner-magic-quadrant-for-voice-of-the-customer?lb-mode=overlay&#038;page=1&#038;business_units=CX\" class=\"wp-block-button__link wp-element-button\" target=\"_blank\" rel=\"noopener\">Watch video<\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":53,"featured_media":26419,"parent":0,"template":"","meta":{"disable_featured_image":true,"temp_reference":0,"temp_parent":0,"pathfactory_url":"https:\/\/library.forsta.com\/forsta-videos\/gartner-magic-quadrant-for-voice-of-the-customer?lb-mode=overlay&page=1&business_units=CX","webinar_link":"","webinar_link_text":"","start_date":"","start_time":"","end_date":"","end_time":""},"resource-category":[216],"resource-topic":[219],"class_list":["post-28897","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-category-videos","resource-topic-customer-experience"],"_links":{"self":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/28897","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/users\/53"}],"version-history":[{"count":0,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/28897\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media\/26419"}],"wp:attachment":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media?parent=28897"}],"wp:term":[{"taxonomy":"resource-category","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-category?post=28897"},{"taxonomy":"resource-topic","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-topic?post=28897"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}