{"id":28990,"date":"2025-07-23T21:24:58","date_gmt":"2025-07-24T01:24:58","guid":{"rendered":"https:\/\/www.forsta.com\/resources\/uncategorized\/challenging-the-cx-status-quo-how-a-mature-listening-program-drives-business-wide-transformation\/"},"modified":"2026-08-31T12:39:06","modified_gmt":"2026-08-31T16:39:06","slug":"challenging-the-cx-status-quo-how-a-mature-listening-program-drives-business-wide-transformation","status":"publish","type":"resource","link":"https:\/\/www.forsta.com\/resources\/webinars\/challenging-the-cx-status-quo-how-a-mature-listening-program-drives-business-wide-transformation\/","title":{"rendered":"Challenging the CX status quo: How a mature listening program drives business-wide transformation"},"content":{"rendered":"\n<div class=\"wp-block-pg-theme-component sm-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wp-block-cover\" style=\"border-radius:10px\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\" style=\"background-color:#7e7c84\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1159\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/02\/WBN-0038-Challenging-the-CX-Status-Quo_2560x1159.webp\" class=\"wp-block-cover__image-background wp-post-image\" alt=\"\" data-object-fit=\"cover\" data-object-position=\"17% 31%\" style=\"object-position:17% 31%;\" srcset=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/02\/WBN-0038-Challenging-the-CX-Status-Quo_2560x1159.webp 2560w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/02\/WBN-0038-Challenging-the-CX-Status-Quo_2560x1159-300x136.webp 300w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/02\/WBN-0038-Challenging-the-CX-Status-Quo_2560x1159-768x348.webp 768w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/02\/WBN-0038-Challenging-the-CX-Status-Quo_2560x1159-1024x464.webp 1024w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/02\/WBN-0038-Challenging-the-CX-Status-Quo_2560x1159-1536x695.webp 1536w, https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/02\/WBN-0038-Challenging-the-CX-Status-Quo_2560x1159-2048x927.webp 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-pg-svg-image-2 aligncenter trigger-modal-videopopup has-white-color has-text-color has-link-color wp-elements-1\" align=\"center\"><a href=\"https:\/\/library.forsta.com\/forsta-webinars\/challenging-the-cx-s?lb-mode=overlay&amp;page=1&amp;business_units=CX\" target=\"_blank\" rel=\"noopener\"><svg width=\"96px\" height=\"96.00px\" viewbox=\"0 0 24 24\"><use xlink:href=\"#svg-play-filled\"><\/use><\/svg><\/a><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-layout-flow wp-container-pg-theme-component-is-layout-8da69931 wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"wp-block-paragraph\">CX programs have evolved, but are they evolving fast enough to meet business expectations?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Join Forsta for a candid conversation on how leading financial services brands are using mature customer listening programs not just to gather feedback, but to activate it\u2014powering decisions, breaking silos, and driving measurable change across the enterprise.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">You\u2019ll learn:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Why breaking down data silos is the first step to meaningful CX transformation<\/li>\n\n\n\n<li>How to go beyond scores and dashboards to enable active listening at scale<\/li>\n\n\n\n<li>Strategies to democratize insights across departments\u2014not just within CX<\/li>\n\n\n\n<li>What it means to evolve the CX role into a driver of enterprise-wide change<\/li>\n\n\n\n<li>Real-world examples of how leading organizations are proving CX ROI with tools like AI Summarize and Text Analytics<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ll explore what it takes to move from passive metric tracking to real-time, insight-driven transformation. Whether you&#8217;re building your program or rethinking its impact, this webinar will show you how to challenge the status quo and lead with listening.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a href=\"https:\/\/library.forsta.com\/forsta-webinars\/challenging-the-cx-s?lb-mode=overlay&#038;page=1&#038;business_units=CX\" class=\"wp-block-button__link wp-element-button\" target=\"_blank\" rel=\"noopener\">Watch webinar<\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":53,"featured_media":28991,"parent":0,"template":"","meta":{"disable_featured_image":true,"temp_reference":0,"temp_parent":0,"pathfactory_url":"https:\/\/library.forsta.com\/forsta-webinars\/challenging-the-cx-s?lb-mode=overlay&page=1&business_units=CX","webinar_link":"","webinar_link_text":"","start_date":"2025-07-23 21:24:58","start_time":"","end_date":"","end_time":""},"resource-category":[39],"resource-topic":[219],"class_list":["post-28990","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-category-webinars","resource-topic-customer-experience"],"_links":{"self":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/28990","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/users\/53"}],"version-history":[{"count":1,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/28990\/revisions"}],"predecessor-version":[{"id":43835,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/28990\/revisions\/43835"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media\/28991"}],"wp:attachment":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media?parent=28990"}],"wp:term":[{"taxonomy":"resource-category","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-category?post=28990"},{"taxonomy":"resource-topic","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-topic?post=28990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}