{"id":41653,"date":"2023-04-27T14:12:23","date_gmt":"2023-04-27T18:12:23","guid":{"rendered":"https:\/\/www.forsta.com\/resources\/uncategorized\/episode-04-jaclyn-von-oven-best-buy\/"},"modified":"2026-03-17T17:22:59","modified_gmt":"2026-03-17T21:22:59","slug":"episode-04-jaclyn-von-oven-best-buy","status":"publish","type":"resource","link":"https:\/\/www.forsta.com\/resources\/podcasts\/episode-04-jaclyn-von-oven-best-buy\/","title":{"rendered":"Episode 04: Jaclyn von Oven | Best Buy"},"content":{"rendered":"\n<div class=\"wp-block-pg-theme-component sm3-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><iframe loading=\"lazy\" src=\"https:\/\/fast.wistia.net\/embed\/iframe\/vlu7wqogvi?web_component=true&#038;seo=true\" title=\"Episode 04: Jaclyn von Oven | Best Buy Video\" allow=\"autoplay; fullscreen\" allowtransparency=\"true\" frameborder=\"0\" scrolling=\"no\" class=\"wistia_embed\" name=\"wistia_embed\" width=\"100%\" height=\"100%\"><\/iframe><\/div><\/div>\n<script src=\"https:\/\/fast.wistia.net\/player.js\" async><\/script>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component sm-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"is-style-paragraph-tiny is-style-paragraph-tiny--1 wp-block-paragraph\">Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/podcasts.apple.com\/us\/podcast\/forsta-hx-superheroes\/id1654756284\" target=\"_blank\" rel=\"noreferrer noopener\">Apple<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/open.spotify.com\/show\/6pjjqqYnkFrBekzAfKLb4L\" target=\"_blank\" rel=\"noreferrer noopener\">Spotify<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.youtube.com\/@ForstaInfo\/podcasts\" target=\"_blank\" rel=\"noreferrer noopener\">YouTube<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component sm-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h2 class=\"wp-block-heading has-h-3-font-size\">Reinventing with purpose: The power of reimagining customer experiences at Best Buy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In our latest HX Superheroes episode, we had the pleasure of hosting Jaclyn von Oven, Director of Customer Experience at Best Buy. She\u2019s a proud Midwesterner, hockey mom, and a wannabe FBI agent.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Discover how a natural disaster kickstarted an electronic retail revolution and how Best Buy (originally Sound of Music) rose to the top after changing its name and business tune.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Forsta\u2019s CEO Kyle Ferguson and Jaclyn von Oven delve into the impact pandemic had on Best Buy\u2019s business, the innovations required to thrive amid unprecedented disruption and a whole lot about data democratization.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From frontline workers to corporate officers, von Oven shares the two customer-led questions everyone at Best Buy asks themselves. And let\u2019s us in on a secret of what\u2019s in Best Buy\u2019s CX toolbox.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Plus, you can hear what inclusive leadership looks like at Best Buy today \u2013 Forbes&#8217; #15 top female-friendly place to work.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<iframe data-testid=\"embed-iframe\" style=\"border-radius:12px\" src=\"https:\/\/open.spotify.com\/embed\/episode\/57J7NfTIx7Y0o4hcsnRr1E?utm_source=generator\" width=\"100%\" height=\"352\" frameBorder=\"0\" allowfullscreen=\"\" allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\"><\/iframe>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":53,"featured_media":41654,"parent":0,"template":"","meta":{"disable_featured_image":false,"temp_reference":0,"temp_parent":0,"pathfactory_url":"https:\/\/fast.wistia.net\/embed\/iframe\/vlu7wqogvi?web_component=true&seo=true","webinar_link":"","webinar_link_text":"","start_date":"","start_time":"","end_date":"","end_time":""},"resource-category":[215],"resource-topic":[219],"class_list":["post-41653","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-category-podcasts","resource-topic-customer-experience"],"_links":{"self":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/41653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/users\/53"}],"version-history":[{"count":0,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/41653\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media\/41654"}],"wp:attachment":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media?parent=41653"}],"wp:term":[{"taxonomy":"resource-category","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-category?post=41653"},{"taxonomy":"resource-topic","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-topic?post=41653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}