{"id":41659,"date":"2023-07-13T15:14:22","date_gmt":"2023-07-13T19:14:22","guid":{"rendered":"https:\/\/www.forsta.com\/resources\/uncategorized\/episode-07-paul-abbott-amex-global-business-travel\/"},"modified":"2026-08-31T12:51:47","modified_gmt":"2026-08-31T16:51:47","slug":"episode-07-paul-abbott-amex-global-business-travel","status":"publish","type":"resource","link":"https:\/\/www.forsta.com\/resources\/podcasts\/episode-07-paul-abbott-amex-global-business-travel\/","title":{"rendered":"Episode 07: Paul Abbott | Amex Global Business Travel"},"content":{"rendered":"\n<div class=\"wp-block-pg-theme-component sm3-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%\"><\/div><\/div>\n<script><\/script>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component sm-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"is-style-paragraph-tiny is-style-paragraph-tiny--1 wp-block-paragraph\">Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/podcasts.apple.com\/us\/podcast\/forsta-hx-superheroes\/id1654756284\" target=\"_blank\" rel=\"noreferrer noopener\">Apple<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/open.spotify.com\/show\/6pjjqqYnkFrBekzAfKLb4L\" target=\"_blank\" rel=\"noreferrer noopener\">Spotify<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.youtube.com\/@ForstaInfo\/podcasts\" target=\"_blank\" rel=\"noreferrer noopener\">YouTube<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component sm-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<h2 class=\"wp-block-heading has-h-3-font-size\">Navigating business turbulence: Amex GBT&#8217;s journey of transformation&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Picture this: You have just taken on the role of CEO at the world\u2019s largest travel management company in 2020, only to have all travel abruptly come to a halt within six months.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The carefully crafted 5-year plan now hangs in uncertainty as revenue plummets by 85%.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is not a hypothetical scenario;&nbsp;it was the challenging reality faced by Paul Abbott, the CEO of American Express Global Business Travel.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The latest HX&nbsp;Superheroes&nbsp;podcast is a masterclass in transforming business obstacles into opportunities, and using adversity as a catalyst for change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You&nbsp;don&#8217;t&nbsp;need to leave the comfort of your room to embark on this trip around the world.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Grab your headphones and tune in!<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":53,"featured_media":41660,"parent":0,"template":"","meta":{"disable_featured_image":false,"temp_reference":0,"temp_parent":0,"pathfactory_url":"https:\/\/fast.wistia.net\/embed\/iframe\/zihfx9qrcl?web_component=true&seo=true","webinar_link":"","webinar_link_text":"","start_date":"","start_time":"","end_date":"","end_time":""},"resource-category":[215],"resource-topic":[219],"class_list":["post-41659","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-category-podcasts","resource-topic-customer-experience"],"_links":{"self":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/41659","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/users\/53"}],"version-history":[{"count":1,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/41659\/revisions"}],"predecessor-version":[{"id":43851,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/41659\/revisions\/43851"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media\/41660"}],"wp:attachment":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media?parent=41659"}],"wp:term":[{"taxonomy":"resource-category","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-category?post=41659"},{"taxonomy":"resource-topic","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-topic?post=41659"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}