{"id":41846,"date":"2023-03-20T20:30:20","date_gmt":"2023-03-21T00:30:20","guid":{"rendered":"https:\/\/www.forsta.com\/resources\/news\/pg-forsta-named-a-strong-performer-in-customer-feedback-management-by-top-independent-research-firm\/"},"modified":"2026-03-12T11:49:12","modified_gmt":"2026-03-12T15:49:12","slug":"pg-forsta-named-a-strong-performer-in-customer-feedback-management-by-top-independent-research-firm","status":"publish","type":"news","link":"https:\/\/www.forsta.com\/resources\/news\/pg-forsta-named-a-strong-performer-in-customer-feedback-management-by-top-independent-research-firm\/","title":{"rendered":"PG Forsta named a strong performer in customer feedback management by top independent research firm"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.pgforsta.com\/\" target=\"_blank\" rel=\"noopener\">PG Forsta<\/a>, the leader in transforming human experiences (HX) across customer, employee, patient, member and consumer journeys,\u00a0today announced that it was cited as a Strong Performer in <a href=\"https:\/\/www.forsta.com\/forrester-wave-report-customer-feedback-management-cfm-2023\/?utm_medium=pr&amp;utm_source=newswire&amp;utm_campaign=voc_forrester_wave_2023&amp;utm_content=report\">The Forrester Wave\u2122: Customer Feedback Management (CFM), Q1 2023<\/a> evaluation. The Forrester Wave\u2122 is an assessment of the top vendors in the market and a guide for buyers considering their purchasing options in a technology marketplace.\u00a0Forrester identified and surveyed the most significant providers of customer feedback management (CFM) to create the report.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Forrester report notes that, \u201cPG Forsta\u2019s unique background translates into some distinctive capabilities, such as sophisticated visuals (via services) and video focus-group features. It augments these features with strong hybrid AI capabilities for NLP. Reference customers value the level of customization available and the services provided.\u201d In particular, PG Forsta received the highest possible scores in the pricing flexibility and transparency, client experience, and ad hoc customer research criteria.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cWe are pleased to be named a Strong Performer in the Forrester Wave\u2122 report. To us, this recognition validates the strength of the HX Platform as an innovative and comprehensive enterprise solution serving the healthcare, retail, technology, hospitality, market research and financial services industries, and more. We intend to continue to innovate at rapid pace and on a global scale to support the growth of all our clients.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pat Ryan<\/strong> Chairman and CEO of PG Forsta<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Built on 30 years of market research, human experience and technology expertise, PG Forsta\u2019s HX Platform brings together quantitative and qualitative research tools, expert analysis capabilities, data storytelling and visualizations, and action management in one unified solution.<\/p>\n","protected":false},"featured_media":26559,"parent":0,"template":"","meta":{"disable_featured_image":false},"news-location":[19],"class_list":["post-41846","news","type-news","status-publish","has-post-thumbnail","hentry","news-location-chicago"],"_links":{"self":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/news\/41846","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":0,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/news\/41846\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media\/26559"}],"wp:attachment":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media?parent=41846"}],"wp:term":[{"taxonomy":"news-location","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/news-location?post=41846"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}