{"id":41860,"date":"2025-04-22T15:07:27","date_gmt":"2025-04-22T19:07:27","guid":{"rendered":"https:\/\/www.forsta.com\/resources\/news\/press-ganey-forsta-named-a-leader-in-the-2025-gartner-magic-quadrant-for-voice-of-the-customer-platforms-2\/"},"modified":"2026-08-31T12:44:01","modified_gmt":"2026-08-31T16:44:01","slug":"press-ganey-forsta-named-a-leader-in-the-2025-gartner-magic-quadrant-for-voice-of-the-customer-platforms-2","status":"publish","type":"news","link":"https:\/\/www.forsta.com\/resources\/news\/press-ganey-forsta-named-a-leader-in-the-2025-gartner-magic-quadrant-for-voice-of-the-customer-platforms-2\/","title":{"rendered":"Press Ganey Forsta Named a Leader in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Voice of the Customer Platforms"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-h-3-font-size\">Recognition marks the third consecutive time Press Ganey Forsta has been positioned as a Leader<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.forsta.com\/wp-content\/uploads\/sites\/17\/2026\/02\/press-ganey-forsta-named-a-leader-in-the-2025-gartner-magic-quadrant-for-voice-of-the-customer-platforms.webp\" alt=\"\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.pressganey.com\/\" target=\"_blank\" rel=\"noopener\">Press Ganey<\/a> <a href=\"https:\/\/www.forsta.com\/\">Forsta<\/a>, a leader in experience measurement, data analytics, and insights, today announced its recognition as a Leader in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Voice of the Customer (VoC) Platforms. This marks Press Ganey Forsta\u2019s third consecutive time being named a Leader in the Gartner Magic Quadrant for Voice of the Customer Platforms. Press Ganey Forsta is committed to delivering innovative, enterprise-grade experience solutions to organizations in complex industries.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gartner evaluated vendors on Completeness of Vision and Ability to Execute. Press Ganey Forsta helps organizations turn insights into action\u2014an essential capability for driving meaningful transformation.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The customer\u2019s voice is more important than ever. Leading organizations are gaining a deeper understanding of multi-generational consumer needs to drive transformation and growth,\u201d said Patrick T. Ryan, Chairman and CEO of Press Ganey Forsta. \u201cWe\u2019re proud to help these organizations turn customer and employee insights into strategic assets. Our trusted expertise and technology is creating real impact. Recognition in the Gartner Magic Quadrant for Voice of the Customer, for us, highlights the significance of this work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading has-h-4-font-size\">Why the World\u2019s Leading Organizations Trust the HX Platform<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Press Ganey Forsta\u2019s Human Experience (HX) Platform unifies Customer Experience, Employee Experience, Patient Experience, Brand and Market Research insights, offering purpose-built solutions across a range of industries including healthcare, health plans, retail, financial services, hospitality, and technology.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The HX Platform uses advanced AI capabilities\u2014like Summarize, Compose, and Recommend\u2014to help clients quickly understand and respond to feedback. For example, if a customer shares feedback through a survey, phone call, or patient portal, the platform can detect issues in real-time and notify the right staff with suggested actions. It also provides managers with broader insights into emerging trends. Press Ganey Forsta has partnered with Microsoft to add even more powerful AI, cloud computing, and listening technologies to the platform, helping clients gain deeper insights and create better experiences.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Our clients are already using Press Ganey Forsta AI to turn large amounts of data into actionable insights, create context-aware content, and make data-driven decisions,\u201d said Darren Dworkin, President and COO of Press Ganey Forsta. \u201cBut this is just the start. AI is rapidly advancing\u2014from real-time sentiment analysis to listening technologies, and eventually, AI that can make decisions to proactively resolve customer issues and concerns. We\u2019re committed to providing our clients with the tools and expertise to act faster and more precisely than ever before.<\/p>\n<\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading has-h-5-font-size\">Learn More<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The 2025 Gartner Magic Quadrant for Voice of the Customer Platforms report is <a href=\"https:\/\/www.forsta.com\/gartner-magic-quadrant-voc\/?utm_medium=scnt&amp;utm_content=pr\">available to download here.<\/a> Learn more about PG Forsta at <a href=\"https:\/\/pgforsta.com\" target=\"_blank\" rel=\"noopener\">pgforsta.com.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gartner, Magic Quadrant for Voice of the Customer Platforms, Deborah Alvord, Maria Marino, et al., 16 April 2025 Publication<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">GARTNER is a registered trademark and service mark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and\/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/p>\n","protected":false},"featured_media":26431,"parent":0,"template":"","meta":{"disable_featured_image":true},"news-location":[19],"class_list":["post-41860","news","type-news","status-publish","has-post-thumbnail","hentry","news-location-chicago"],"_links":{"self":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/news\/41860","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":1,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/news\/41860\/revisions"}],"predecessor-version":[{"id":43842,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/news\/41860\/revisions\/43842"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media\/26431"}],"wp:attachment":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media?parent=41860"}],"wp:term":[{"taxonomy":"news-location","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/news-location?post=41860"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}