{"id":41868,"date":"2026-02-26T19:14:09","date_gmt":"2026-02-27T00:14:09","guid":{"rendered":"https:\/\/www.forsta.com\/resources\/news\/st-lukes-medical-center-adopts-forstas-hx-platform-to-elevate-human-experience-across-the-care-journey\/"},"modified":"2026-08-31T12:45:00","modified_gmt":"2026-08-31T16:45:00","slug":"st-lukes-medical-center-adopts-forstas-hx-platform-to-elevate-human-experience-across-the-care-journey","status":"publish","type":"news","link":"https:\/\/www.forsta.com\/resources\/news\/st-lukes-medical-center-adopts-forstas-hx-platform-to-elevate-human-experience-across-the-care-journey\/","title":{"rendered":"St. Luke\u2019s Medical Center adopts Forsta\u2019s HX Platform to elevate human experience across the care journey"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li>St. Luke\u2019s Medical\u00a0Center\u00a0partners with\u00a0Forsta, a Press Ganey company,\u00a0to advance patient experience with\u00a0the\u00a0integrated Human Experience (HX)\u00a0Platform\u00a0<\/li>\n\n\n\n<li>New program\u00a0will\u00a0strengthen St. Luke\u2019s culture of care by\u00a0unifying\u00a0patient voice\u00a0and operational data, improving how insights are shared and strengthening patient experience.\u00a0\u00a0<\/li>\n\n\n\n<li>Expansion planned across both Global City and Quezon City campuses\u00a0and the St Luke\u2019s extension clinics,\u00a0as St. Luke\u2019s scales a system\u2011wide HX strategy.\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">St. Luke\u2019s Medical\u00a0Center, one of\u00a0Asia-Pacific\u2019s\u00a0most trusted and innovative healthcare institutions, has selected\u00a0the HX Platform,\u00a0from\u00a0Forsta, a Press Ganey company, to transform how the organization listens, understands, and acts on the voice of patients, families, and healthcare workers.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The adoption of&nbsp;the HX&nbsp;Platform&nbsp;marks a major step in St. Luke\u2019s mission to deliver world\u2011class care with&nbsp;patient-centricity at its heart. By unifying patient experience, operational&nbsp;metrics&nbsp;and advanced analytics in a single HX platform, St. Luke\u2019s will gain a comprehensive, real\u2011time understanding of experience across the care journey\u2014from admission to discharge and beyond.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAt St. Luke\u2019s, excellence in&nbsp;clinical&nbsp;care must go hand in hand with excellence in human experience,\u201d said&nbsp;Janice \u201cNice\u201d&nbsp;Tiambeng, Vice President and Head of Patient Experience at&nbsp;St. Luke\u2019s Medical&nbsp;Center.&nbsp;\u201cThe HX Platform&nbsp;gives us the ability to see every patient interaction through a clearer, more connected lens. This partnership accelerates our journey toward a truly integrated, compassionate, and&nbsp;patient-centric&nbsp;model of care.\u201d&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Forsta\u2019s&nbsp;HX Platform<strong>&nbsp;<\/strong>gives St. Luke\u2019s access to the industry\u2019s most powerful, flexible, and connected experience technology. The platform breaks down historical silos&nbsp;delivering one integrated source of truth. With&nbsp;advanced text analytics,&nbsp;AI\u2011powered analysis and intuitive dashboards, teams across St. Luke\u2019s can activate insights in real time&nbsp;while&nbsp;benefiting&nbsp;from improved usability for healthcare teams.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cSt Luke\u2019s Medical Centre is continually improving our understanding of patient feedback, our sharing of insights and, ultimately, our patient experience,\u201d&nbsp;Tiambeng said.&nbsp;\u201cWith&nbsp;Forsta&#8217;s&nbsp;HX Platform&nbsp;we&nbsp;now have a continuous, holistic view of what patients and healthcare workers are telling us \u2014 and the tools to respond with speed and empathy.\u201d&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Forsta&nbsp;brings unmatched healthcare and human\u2011experience&nbsp;expertise&nbsp;to the partnership. Trusted by over&nbsp;41,000 healthcare organizations,&nbsp;Forsta&nbsp;combines deep clinical insight with cutting\u2011edge technology to help providers understand&nbsp;what\u2019s&nbsp;happening now,&nbsp;anticipate&nbsp;what comes next, and take the right actions to elevate care.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cSt. Luke\u2019s Medical&nbsp;Center&nbsp;is a leader in redefining what exceptional care looks like in&nbsp;Asia-Pacific,\u201d said&nbsp;David Blakers,&nbsp;Managing Director, APAC,&nbsp;at&nbsp;Forsta.&nbsp;\u201cBy adopting&nbsp;the HX Platform,&nbsp;they\u2019re&nbsp;embracing a connected Human Experience strategy that unites patient, employee, and operational insights. This is the future of healthcare experience \u2014 and St. Luke\u2019s is setting the standard.\u201d&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The long\u2011term goal&nbsp;for St Luke\u2019s: a fully connected, insight\u2011driven ecosystem that strengthens patient trust, improves clinical outcomes, and supports staff across the entire organization<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-h-5-font-size\"><strong>About\u00a0Forsta<\/strong>\u00a0<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Forsta powers the HX (Human Experience) Platform\u2014a suite of comprehensive experience and research solutions technology platform that break\u00a0down the silos between Customer Experience (CX),\u00a0Employee Experience (EX), and Market Research\u2014so that companies can get a deeper, more complete understanding of the experiences of their audiences.\u00a0Forsta\u2019s\u00a0technology, combined with its team of expert\u00a0consultants, helps thousands of organizations across a variety of industries,\u00a0including financial services, hospitality, market research, professional\u00a0services, retail, and technology.\u00a0Forsta\u00a0is recognized by Gartner\u00ae as a\u00a0Leader in the\u00a02025\u00a0Gartner\u00ae Magic Quadrant\u2122 for Voice of the\u00a0Customer (VoC) Platforms, marking three consecutive times.\u00a0Forsta\u00a0is a\u00a0Press Ganey company.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-h-5-font-size\"><strong>Media Contact<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Vittorio Baiocchi \u2013&nbsp;<a href=\"mailto:vittorio.baiocchi@pressganey.com\" target=\"_blank\" rel=\"noopener\">vittorio.baiocchi@pressganey.com<\/a>&nbsp;<\/p>\n","protected":false},"featured_media":26540,"parent":0,"template":"","meta":{"disable_featured_image":false},"news-location":[734],"class_list":["post-41868","news","type-news","status-publish","has-post-thumbnail","hentry","news-location-manila"],"_links":{"self":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/news\/41868","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":1,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/news\/41868\/revisions"}],"predecessor-version":[{"id":43844,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/news\/41868\/revisions\/43844"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media\/26540"}],"wp:attachment":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media?parent=41868"}],"wp:term":[{"taxonomy":"news-location","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/news-location?post=41868"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}