{"id":42808,"date":"2026-03-05T10:44:47","date_gmt":"2026-03-05T15:44:47","guid":{"rendered":"https:\/\/www.forsta.com\/?post_type=resource&#038;p=42808"},"modified":"2026-08-31T12:45:34","modified_gmt":"2026-08-31T16:45:34","slug":"press-ganey-forsta-recognized-as-a-leader-in-idc-marketscape-for-voice-of-customer-platforms","status":"publish","type":"resource","link":"https:\/\/www.forsta.com\/resources\/analyst-report\/press-ganey-forsta-recognized-as-a-leader-in-idc-marketscape-for-voice-of-customer-platforms\/","title":{"rendered":"Press Ganey Forsta Recognized as a Leader in IDC MarketScape for Voice of Customer Platforms"},"content":{"rendered":"\n<div class=\"wp-block-pg-theme-component md-fluid-bottom-margin is-layout-flow wp-block-pg-theme-component-is-layout-flow\">\n<p class=\"is-style-paragraph-intro is-style-paragraph-intro--1 wp-block-paragraph\">GGet the IDC MarketScape excerpt to see why Press Ganey Forsta has been recognized as a leader.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">IDC MarketScape reports are widely used by enterprise buyers to evaluate technology vendors. We believe this recognition reflects the strength of our unified strategy, our Human Experience (HX) platform, and the work across our teams to bring together multiple capabilities into a single, scalable solution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Download the IDC MarketScape excerpt to find:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Current trends in the Voice of Customer market and strategic advice for VoC technology buyers<\/li>\n\n\n\n<li>Press Ganey Forsta\u2019s key strengths, including deep proprietary data assets, advanced AI and analytics, industry-specific expertise, and flexible in-house partnership model.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-pg-theme-component md-fluid-bottom-margin has-ink-blue-background-color has-background is-layout-flow wp-container-pg-theme-component-is-layout-173e41ba wp-block-pg-theme-component-is-layout-flow\" 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input.mktoField:focus-visible, .marketostyles .c-block-marketo select.mktoField:focus-visible, .marketostyles .c-block-marketo textarea.mktoField:focus-visible, .marketostyles .c-block-marketo input.mktoField:focus, .marketostyles .c-block-marketo select.mktoField:focus, .marketostyles .c-block-marketo textarea.mktoField:focus{\n\toutline: 2px solid #ffffff;\n}\n\n.marketostyles .mktoForm .mktoError .mktoErrorMsg {\n    background-color: #FF7557;\n    background-image: none;\n    border: none;\n    box-shadow: none;\n    color: #f3f3f3;\n    text-shadow: none;\n}\n\n.marketostyles .mktoForm .mktoError .mktoErrorArrow {\n    background-color: #FF7557;\n    border: none;\n}\n\n.marketostyles .c-block-marketo .mktoButton:hover:after{\n\tfilter:brightness(0) invert(1);\n}\n\n.marketostyles .c-block-marketo .mktoButton:after{\n\tdisplay:none !important;\n}\n\n<\/style>\n\n\n\n<style>\n\t.mktoFormRow{\n\t\twidth:100%;\n\t}\n\t.mktoFormRow:has(#State), \n\t.mktoFormRow:has(#Country), 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class=\"is-style-paragraph-small has-base-font-size is-style-paragraph-small--2 wp-block-paragraph\">The Human Experience (HX) platform from Press Ganey Forsta is a unified, AI-powered experience and research technology platform that helps organizations understand and improve the full range of human interactions with their brand, service, and workforce. It brings together customer, employee, patient, brand, and market research data into a single hub so teams can see the complete experience picture rather than fragmented insights in silos.<\/p>\n\n\n\n<p class=\"has-base-font-size wp-block-paragraph\">The HX platform enables omnichannel listening \u2014 gathering feedback from surveys, social listening, digital communities, behavioral data, operational systems, and more \u2014 so organizations capture what people say and do across every touchpoint. This breadth of listening ensures leaders don\u2019t miss critical moments that shape overall experience.<\/p>\n\n\n\n<p class=\"has-base-font-size wp-block-paragraph\">Advanced AI and analytics then help turn insights into action by analyzing large volumes of structured and unstructured feedback, surfacing trends, prioritizing issues, and recommending next steps. Integrated visualization and reporting tools make insights accessible across teams, while workflow and action-management features help translate data into targeted improvements that drive outcomes like increased satisfaction, loyalty, and operational performance.<\/p>\n\n\n\n<p class=\"is-style-paragraph-small has-body-sm-font-size is-style-paragraph-small--3 wp-block-paragraph\">IDC MarketScape: Worldwide Voice of the Customer Applications 2025\u20132026 Vendor Assessment, #US53061225, December 2025<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":42813,"parent":0,"template":"","meta":{"disable_featured_image":false,"temp_reference":0,"temp_parent":0,"pathfactory_url":"#cta-form","webinar_link":"","webinar_link_text":"","start_date":"","start_time":"","end_date":"","end_time":""},"resource-category":[735,213],"resource-topic":[219],"class_list":["post-42808","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-category-analyst-report","resource-category-e-books","resource-topic-customer-experience"],"_links":{"self":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/42808","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/users\/7"}],"version-history":[{"count":1,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/42808\/revisions"}],"predecessor-version":[{"id":43845,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource\/42808\/revisions\/43845"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media\/42813"}],"wp:attachment":[{"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/media?parent=42808"}],"wp:term":[{"taxonomy":"resource-category","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-category?post=42808"},{"taxonomy":"resource-topic","embeddable":true,"href":"https:\/\/www.forsta.com\/wp-json\/wp\/v2\/resource-topic?post=42808"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}